Lifemark Health Group is seeking a healthcare professional to work as a Clinical Services Manager, responsible for being the key representative of our organization with both provincial and national customers.
To excel in this role, you have a passion for providing excellent customer service at all levels and you truly embrace the customer comes first mindset. You are highly organized with meticulous attention to detail, analytical in your thinking and possess exceptional problem-solving skills. Superior verbal and written communication skills are required, framed with a strong knowledge of MS Word, Excel, PowerPoint and databases.
Strong knowledge of industry relevant legislation and regulations is vital in providing direction and support to customers and our internal operations teams. You rely on your healthcare background to offer guidance and solutions to all of our key external and internal stakeholders.
Responsibilities include:
Develop, manage and nurture key customer relationships and accounts, ensuring that front line teams are meeting/exceeding the expectations
Establish a trusted advisor role with referral sources and provide consistent, superior relationship management
Monitoring customer satisfaction/feedback and referral/revenue trends
Ensuring the highest level of service delivery from clinical intake to service delivery
Providing quality assurance review of expected quality levels
Liaising directly with referral sources on each file, coordinating meetings/updates and offering clinical support, clinical and operational teams to support delivery of services across all divisions
Coordination and participation in educational seminars for both customers and internal staff
Assisting in the completion of quotations for projects and request for proposals
Identifying new opportunities with both existing and new customers
Qualifications:
3-5+ years experience working in rehabilitation/assessments with a focus on the Life and
Health/Group Disability insurance sector
A university degree in a relevant healthcare domain (i.e. Applied Health, Kinesiology, Health
Sciences, Disability Management)
Clinical/rehabilitation or insurance industry background
Excellent problem solving and analytical skills, ability to resolve complex issues or problems surfaced by
customers and/or the internal team
Inclusion
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.
Accommodation
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca
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