Job Description

Find Your Spot at Humber

At Humber, our career paths open a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring, and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

Humber, Information Technology Services provide leadership for the continuous development of a secure, flexible, and dependable IT environment that is built on a foundation of transparency, collaboration, client focus, and respect. Together we transform Client ideas into results, leverage technology to enable student engagement and success, support students and employees in the journey of discovery, deliver integrated technology solutions to improve collaboration and communication across the Humber community and improve business processes and enable better decision making through improved outcome measurement. Information Technology Services is always striving to enhance the IT experience for students, staff, and visitors

Job Details:

Position Title: Client Services Coordinator, AV & Event Support

Status: FT Support

Hours: 40 hours per week

Faculty/Department: Information Technology Services

Campus/Location: North Campus, Lakeshore Campus, and International Graduate School with the potential to have a partially flexible remote schedule.

Pay band/Hourly Rate: Support band I $36.19 - $41.94

What you will do:

As a member of the AV Design, Integration & Support team the IT Client Services Coordinator, AV & Event Support focuses on Audio-Visual hardware, software, and cloud solutions. The incumbent will help implement and support audio-visual equipment, systems, and technologies for use in Virtual, On-premises, and Hybrid Meetings and Events throughout the entire organization at all campuses. The incumbent will help to maintain quality assurance and best practices while delivering excellence in client service and support.

Key responsibilities:

\xc2\xb7 Knowledge and experience in planning, coordinating, vendor and equipment selection, design, provisioning, and execution of Audio-Visual events

\xc2\xb7 Working collaboratively with colleagues/peers in Information Technology Services, Capital Development & Facilities as well as vendors and contractors as needed.

\xc2\xb7 Monitoring, responding to and resolving service requests and escalations.

\xc2\xb7 Quality assurance of technical designs and specifications, installations, operations and repairs.

\xc2\xb7 Responding to service requests and complex faults/failures by performing root cause analysis of issues in order to secure effective solutions.

\xc2\xb7 Guiding and advising Humber staff, clients, contractors, and other support teams.

\xc2\xb7 Documenting, sharing, and maintaining a knowledge management solution.

\xc2\xb7 Inventory, asset, and life cycle management.

\xc2\xb7 Fostering and maintaining strong relationships and partnerships with clients and third parties.

\xc2\xb7 Staying current with best practices and developing trends within the audio-visual industry, while maintaining relationships in supplier, manufacturing, and EDU sectors

Qualifications

What you bring to the role:

Education/ Experience :

\xc2\xb7 The successful candidate will possess a 3-year Diploma or Degree in Computer Science or equivalent work experience.

\xc2\xb7 A minimum of five years of experience delivering event production support services and leading complex projects on an enterprise scale.

\xc2\xb7 Hold certifications in the professional Audio-Visual industry such as AVIXA CTS, and additional certifications in network and/or hardware troubleshooting such as CompTIA Network Certification, CompTIA A+ Certification, and ITIL Foundation Certification would be an asset.

Skills:

\xc2\xb7 In addition, the successful candidate will possess strong planning, execution, and troubleshooting skills with audio-visual systems and IP networks.

\xc2\xb7 Proficiency with Windows & macOS, software & hardware troubleshooting, video conferencing platforms, and stage production.

\xc2\xb7 Strong attention to detail, the ability to decipher and follow design plans, business professionalism, technical acumen, customer service, communication with all levels of the organization, and being highly organized is required.

\xc2\xb7 The successful candidate will also demonstrate the ability to multitask operational work with priority projects running in parallel.

What\xe2\x80\x99s In it for you?

\xc2\xb7 An opportunity to have an impact with a post-secondary institution, poised to do great things.

\xc2\xb7 Diverse, hard-working, committed team of people who care about each other.

\xc2\xb7 Tools and technology that will allow you to succeed at your job.

\xc2\xb7 Amazing perks

\xc2\xb7 Highly supportive work culture

At Humber College we don\xe2\x80\x99t just accept difference \xe2\x80\x94 we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we\xe2\x80\x99re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity and Inclusion

Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Accommodation

Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At Humber College, all forms of discrimination and harassment are prohibited. Students and employees have the right to study, live and work in an environment that is free from discrimination and harassment. If you need assistance on concerns related to discrimination and harassment, please contact the Centre for Human Rights, Equity and Inclusion or the Office of Student Conduct at

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