Job Description

Client Services Clerk, Screening Programs
BC Cancer
Vancouver, BC


What you?ll do

• Schedule appointment requests from the provincial 1-800 central booking line by performing tasks such as assessing client eligibility for screening mammography, entering client demographic information in the Screening Program application, providing direction and pre-appointment instructions to the client.
• Provide appointment details to BC Cancer Breast Screening centres by performing tasks such as generating and distributing daily schedules for mobile and ancillary centres and communicates daily schedule updates.
• Maintain client eligibility status by updating the records in the Screening Program applications based on available information provided through client phone calls, returned screening reminder letters, and other communications from the client/physician office.
• Process requests for screening mammogram results and other requests for information in accordance to SOPs and confidentiality guidelines.
• Maintain Screening Program physician and diagnostic office information to ensure timely result distribution and client follow-up by performing tasks such as obtaining current physician addresses, updating appropriate Screening Program tables, ensuring physicians Fast-Track information is up-to-date and informing BC Cancer Information System (CAIS) of any relevant changes.
• Provide general clerical support by performing tasks such as assembling and packaging promotional materials for mailing, requesting, receiving and returning patient bags and other items as required.

What you bring

• Completion of Grade 12
• One (1) year recent related experience or an equivalent combination of education, training and experience.

You have the ability to:

• Type at 45 w.p.m.
• Communicate effectively both verbally and in writing.
• Organize work.
• Deal with others effectively
• Operate related equipment.
• Physical ability to carry out the duties of the position.

You have:

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That?s why we?re focused on your care too ? offering health, wellness, development programs to support you ? at work and at home.

• Join one of BC?s largest employers with province-wide programs, services and operations ? offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San?yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Wage: $23.83 per hour
Location: 686 West Broadway, Vancouver, V5Z 1G1
Applications will be accepted until position is filled.
Hours of Work: Monday to Friday; Bi-weekly rotating shift times: 08:00-16:00, 09:30-17:30
Requisition # 145690


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.


What we do


BC Cancer provides comprehensive cancer control for the people of British Columbia.


BC Cancer program is part of the Provincial Health Services Authority (PHSA).


(PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people ? Be compassionate ? Dare to innovate ? Cultivate partnerships ? Serve with purpose.


Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services


PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments? unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey?one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.


ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca


Please note the internal job posting will no longer be accessible after the expiry date of May 23, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday ? Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.