Job Description

Blackbird Security is seeking a dedicated and proactive Client Services Assistant to join our dynamic team, supporting our operations team and reporting directly to the National Client Services Manager. As a key member of our client services department, you will play a vital role in ensuring that our clients receive exceptional service and support. This position requires you to work from Sunday to Thursday within our company's business hours.

You will assist in handling client inquiries, processing requests, managing accounts, and ensuring that all communication runs smoothly. If you are a detail-oriented, customer-focused professional with excellent communication skills and a passion for providing outstanding service, we would love to hear from you!

This is an exciting opportunity to grow your career in a fast-paced and rewarding environment.

What you'll do

Manage, build, and maintain relationships with clients. Deliver professional, friendly, and efficient service. Handle and investigate complaints, escalating serious or complex issues to the appropriate individuals. Work with local management teams to ensure client needs are met. Create contracts and other client-related documents as assigned. Liaise with clients to ensure proper documents are processed accurately. Outline and participate in the development of process documents and procedures such as creating post orders and training manuals. Review, revise, and prepare reports with data analysis to clients as needed. Prepare, evaluate, and distribute quotes. Respond to emergency and coverage requests. Assist with general office administration as required. Assist with ad-hoc projects and provide support as needed to the administrative and leadership teams. Any other reasonable duties and responsibilities as may be assigned to you from time to time consistent with your abilities and qualifications.

What you bring

Prior experience in administrative and customer service roles is a benefit. Experience in the security industry is an asset, but not required. A post-secondary degree in marketing or business is preferred. Comfortable using Microsoft Office and Google Workspace. Comfortable learning and using new software and systems. Excellent written and verbal communication skills. A high level of attention to detail and accuracy is required.

About Blackbird Security

Joining Canada's fastest-growing National Security Company is not just a job - it's an opportunity to make a meaningful difference in your career and in the communities we serve. Here are some compelling reasons why you should consider being a part of our dynamic team:

Our Values:

Our operations are guided by core values -- Respect, Integrity, Teamwork, and Adaptability -- which serve as the bedrock of our corporate culture. Join us in shaping a workplace where these values thrive, fostering a sense of belonging and achievement for everyone involved.

Personal and Professional Growth:

We believe in investing in our employees' growth. Joining us means access to career development pathways that enable you to reach your full potential. Our dedicated management team provides mentorship to guide you through your career journey, fostering a supportive and collaborative work environment.

National Presence:

As a national Canadian security company, we operate coast to coast with major branches in all 10 provinces. This allows you to be part of a widespread network, contributing to the safety and security of communities across the country.

Commitment to Community Betterment:

Our commitment goes beyond providing security services. We actively engage in bettering the community by tailoring our security solutions to meet the unique needs of our clients and the areas we serve. By exceeding performance standards, we contribute to enhancing the overall safety and well-being of the community.

Reputation for Excellence:

Our reputation is built on consistently exceeding performance standards. Joining us means aligning yourself with a company that values excellence in service delivery and upholds the highest standards in the industry. Superior customer service is at the core of our operations, ensuring our clients receive the best possible security solutions.

Diverse Range of Clients:

Work with a variety of clients, from retail stores to high-end establishments, residential buildings, campuses, municipal offices, warehouses, and more. This diversity in clientele offers a dynamic and interesting work environment.
If you are passionate about making a positive impact, contributing to community safety, and advancing your career in a rapidly growing national security company, we invite you to join us. Together, we can build a safer and more secure future for our clients and communities.

We thank all applicants for their interest; however, only successful candidates will be contacted.

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:

Dental care Extended health care Vision care
Schedule:

8 hour shift Day shift Evening shift Holidays
Ability to commute/relocate:

Vancouver, BC V6H 3V9: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you available to work from Sunday to Thursday from 9am to 5.30pm?
Education:

DCS / DEC (required)
Experience:

Customer service: 1 year (required) Client Services: 1 year (preferred)
Work Location: In person