Job Description

CLIENT SERVICES ASSISTANT Competition Number 23 03 11
Employment Type Temporary; Full-time
Position Status Bargaining (NAPE)
Location St. John\'s, NL
Closing Date April 28, 2023
Salary Scale $51,415 - $56,724 (319 Hay Points) About us
At WorkplaceNL we work with workers, employers, stakeholders and our community partners to provide occupational health and safety education and help prevent workplace injury and illness in Newfoundland and Labrador. We also provide compensation and support to injured workers and their employers during recovery, rehabilitation and safe return to work. The opportunity
We are currently looking for an experienced Client Services Assistant (CSA) to work as a critical team member in our Claims Services Department. In this role you will be responsible for calculating benefit entitlement, while providing support to Case Managers, Intake Adjudicators and Extended Services Adjudicators, to ensure the effective management of claims in the Claims Services Department. More about the role Some key responsibilities of the Claims Services Assistant position include:

• Playing an integral role in client services management, by determining and actioning:
  • Rate adjustments
  • Permanent partial disability payments
  • Occupational disease claims
  • Pension replacement benefits
  • Early and safe return to work adjustments
  • Health care claims
  • 13-week rate reviews
• Providing support to ensure payment of benefits in accordance with the Workplace Health, Safety and Compensation Act (the Act).
• Calculating benefits using the applicable legislation. The CSA is responsible for monitoring the timeframe that benefits are to be paid. Calculates rate adjustments where new earnings information is provided.
• Communicating information and decisions to clients (i.e. injured workers, employers, health care professionals and vendors) in a clear and concise manner by written and oral communications.

Ideal Qualifications:

• Minimum of a two-year Business Administration/Management diploma from a recognized post-secondary institution.
• Minimum of one-year experience related to accounting functions in a financial or insurance environment.
• Knowledge of Microsoft Word and Excel.
• Demonstrated ability to show initiative, independent judgment, well-developed interpersonal, written communication and organizational skills.
• The candidate should also have a good knowledge of WorkplaceNL policies, procedures and legislation as they relate to this position.

Experience and an educational equivalency will be considered. An eligibility list may be established from this competition to fill future vacancies within a period of six months from the date of this posting. Why work with us
We offer a comprehensive rewards package that includes competitive compensation, group health, dental and vision benefits, as well as a generous paid leave program and enrollment in the Public Service Pension Plan. Our team members can also take advantage of flexible work arrangements and opportunities for training, growth and career advancement in a safe and welcoming environment. Successful applicants must be eligible to work in Canada. This position is located in our St. John\'s office; and while we offer employees a hybrid remote-work program, successful applicants must be available to work on-site each week. To Apply
Please send your resume and cover letter in one document in PDF format only, to job.applications@workplacenl.ca, quoting the title and competition number in the subject line of your email. We thank all candidates for their interest, however only those selected for further consideration will be contacted. For more information, please visit www.workplacenl.ca