Job Description

McInnis & Holloway - Where Compassion Meets Innovation

We've listened. We've modernized. We're evolving.





We've redefined what it means to work in the Funeral Services industry in 2025 - blending tradition with innovation to create a modern, meaningful, and balanced career.


The Future of Funeral Service is Here - Be Part of It

If you're an experienced Client Services Administrator looking for:

A workplace that truly values you


A stable industry - no boom or bust career rollercoaster


A career with purpose and real rewards


A once-in-a-career opportunity

A Work-Life Balance That Actually Works

We offer a 37.5-hour work week that actually means 37.5 hours - if you want it. But if you want more flexibility, our Piecework Program puts you in control:


Take on extra shifts only when it fits your life


Earn above time-and-a-half for those shifts


In 2024, 93% of extra hours were voluntarily signed up for - because our team wanted to

Recognition That's More Than Just Words

At McInnis & Holloway, we don't just say we appreciate our team - we prove it:


No "just deal with it or it's always been that way" mentality. We listen, adapt and improve


20,000+ Kudos messages of appreciation exchanged in 2024


$45,000 in gift cards earned through our Kudos Team Building Program


A culture where your hard work is seen, valued, and rewarded

A Five-Star Funeral Home Experience

State-of-the-art facilities


Premium fleet vehicles


Commitment to professional growth and educational support through training, leadership development, and cross-training opportunities

Real Support - Not Just Buzzwords

New employees get 4 scheduled meetings per year with their manager


Veteran employees get 2 scheduled meetings per year


Built-in opportunities to be heard, supported, and set up for success

Industry-Leading Benefits & Perks

Wage starting of $24.00/hour


Comprehensive benefits package - healthcare, dental, and wellness programs
Bonus program, savings & RRSP matching - employer contributions to your future


Sabbatical program - take extended breaks to recharge and grow


Company events - engage with your team in meaningful ways


Professional wardrobe provided - work suits, dresses, shirts, and shoes covered


Dry-cleaning & shoe polishing services


Hands-on and supportive managers who guide and empower you to succeed

Your Role as a Client Services Administrator

As part of our dedicated administration team, you'll deliver 5-Star Customer Service to families through:


Serving as one of the first points of contact for families at an important time


Receiving "First Call" information and assisting in arranging the details of different cultures' death processes


Ensuring accuracy and proper filing of all required legal documents (Form 4s, Statements of Death, Death Certificates, Burial Permits, Registrations, etc.)


Assisting with identifications, visitations, handling of personal effects, and other requests from families


Working comfortably around, and occasionally in contact with, decedents


Coordinating with hospitals and the Medical Examiner's Office to confirm transfers of decedents into our care


Preparing obituaries and cost estimates for newspaper submissions, and distributing obituaries to newspapers


Creating and maintaining detailed service and cost files, including planner notes, case notes, and financial contracts


Traveling across Calgary to work at various McInnis & Holloway locations


Working a set schedule that includes every second weekend and some holidays


Answering telephone and in-person inquiries with professionalism, empathy, and care


Receiving and distributing mail/shipments, and processing outgoing items


Completing general office duties such as ordering supplies, filing, copying, booking meeting rooms, and payment processing

What You Bring

5-Star customer service mindset


Empathy, compassion, and patience


Strong administrative skills with proficiency in Microsoft Office and Google Suite


Fast and accurate keyboarding skills


Excellent verbal and written communication abilities


Ability to multitask and pivot between priorities with ease


High attention to detail, including strong proofreading skills


Sensitivity and respect for diverse cultural practices


Ability to work independently and collaboratively


Clear and recent background check (Security Clearance)



If you're ready to join a team where compassion meets innovation, apply today to become a Client Services Administrator at McInnis & Holloway.



While we appreciate all applications, only those who most closely match the position requirements will be contacted. This competition will remain open until suitable candidates are found.