Job Description

This is a great opportunity to join an organization that is committed to ending homelessness and improving the lives of the most vulnerable in our community. We offer a range of benefits including pension, health and dental care, paid sick time, three weeks of vacation, and employee and family assistance program. We also offer excellent in-house training covering all aspects of working with our clients and other core skills, and are committed to providing our staff with a wide range of learning and development opportunities. The Client Service Worker (CSW) acts as an access point for residents into the broader spectrum of housing, employment, substance abuse treatment, medical, and community mental health systems in Victoria and elsewhere. The CSW works in consultation with the program manager to plan, develop, and implement client programming and activities. This role is expected to provide the program manager with ongoing client case management updates, and to maintain accurate and complete client files and notes.

To succeed, you will have an excellent understanding of the issues faced by our client group. This includes experience working with individuals from diverse backgrounds who face multiple barriers, such as substance use, mental health concerns, low incomes, and negative impacts of colonialism and racism. Qualifications

• Degree or diploma in a related human or social services field.
• Two (2) years of direct service experience working in a program with:
  • Vulnerable populations.
  • Client-centered case management.
  • Creating and implementing case plans.
  • Collecting and reporting program data, and maintaining client files.
    
  • Program development and facilitation.
  • Linking individuals to various housing and treatment programs.
• Demonstrated ability to develop effective relationships following harm reduction principles.

Requirements

• Valid Class 5 Driver\'s Licence and clear Driver\'s Abstract.
• Ministry of Public Safety and Solicitor General Criminal Record Check.

Job Information

• Hourly Wage Rate $28.32 - $32.51
  
• Work Locations 3020 Douglas.
  
• Work Days Monday, Tuesday, Wednesday, and Thursday.
  
• Shift Time 7:00am to 5:00pm.
  
• Total Weekly Hours 40.
• Union: BCGEU.
• Benefits: Eligible for 100% employer paid benefits. We offer comprehensive extended health and dental plans.
• Job Type Full time, permanent.
  
  

Portability Candidate upon hire may be eligible to transfer the hours worked with other Community Social Services Agencies under the Retention and Portability memorandum. Some restrictions may apply. As of November 1, 2021, Cool Aid requires that all its staff are fully vaccinated (7 days past their second dose of vaccine) against COVID-19. If you are offered employment, it will be contingent on you providing proof of vaccination prior to your first day of employment. If proof of vaccination is not provided, the offer of employment will be rescinded.