Job Description

At ETHOS, our clients come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger.

Do you have strong administrative skills and a passion for people? We are seeking a dynamic and versatile Client Services Representative (CSR) to provide support for our Business Works Central Alberta (BWCA) program in our Red Deer location.

Reporting to the Program Manager, the Client Service Representative plays a key role as the first point of contact for the Business Works Central Alberta (BWCA) program. The successful candidate will respond to inquiries from the public, provide registration services to participants, and book intake appointments. The Client Service Representative also works with the BWCA program team to support the tracking of participant progress, administering contracts, ensuring weekly financial allocations are processed, and other admin tasks as required.

Essential Qualifications and Required Skills:

Post-secondary education with a Diploma in Human Services, Administration, or a related combination of education, training, and experience

Proficiency in Microsoft Office applications - Word, Excel, and Outlook; experience using database applications considered an asset

Experience using social media platforms at the organizational level is considered an asset

Experience working online in a virtual setting using Microsoft Teams and Zoom

Strong communication skills, both verbal and written

Demonstrated ability to exercise good judgment, tact, and respect for confidentiality

Clear criminal record check is required as a condition of employment

ETHOS is a Learning Organization. We encourage continuous learning and growth, offering ongoing professional development and Learning and Development Plans that financially assist our staff in continuing their education. We offer above-average leave and sick day coverage, a Health Spending Account, mental health strategies that include a paid days off to focus on you, and a Wellness Account to use towards Health, Fitness, and Wellness.

We thank all applicants for their interest in ETHOS Career Management Group Ltd.

Only short-listed candidates will be contacted.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: $25.71 per hour

Expected hours: 37.5 per week

Benefits:

Disability insurance Employee assistance program Extended health care Paid time off Tuition reimbursement Wellness program
Ability to commute/relocate:

Red Deer, AB: reliably commute or plan to relocate before starting work (required)
Work Location: In person