Job Description

OSPIKA ANIMAL HOSPITAL IS HIRING!

Job Title:

Client Care Representative

Location:

Prince George, BC

Job Type:

Full-Time Permanent

Shift:

8-10 hr shifts

About Us:

We have proudly served the Prince George area for more than 30 years. We are a full service, companion animal veterinary hospital staffed by a team of skilled and caring professionals who are committed to excellence in veterinary medicine.

Ospika Animal Hospital is under new management and moving into a new direction to continue to provide excellent client and patient care. It is of the utmost priority to the management team that everyone feel supported and valued. If you're eager to contribute to meaningful change and grow alongside a team of highly skilled professionals, this is your opportunity.

Job Overview:

We are seeking a dedicated and client-focused individual to join our team as a Client Care Representative. The ideal candidate will play a crucial role in ensuring efficient front desk operations, managing client interactions, and providing vital support to our medical team on a daily basis.

The Client Care Representative is responsible for, but not limited to:

1. Client Relations:

Effectively communicate with clients, offering empathy and support during stressful situations. Collect and update client information accurately in our system. Strong conflict resolution abilities.
2. Scheduling:

Manage incoming calls and schedule appointments for clients. Coordinate with veterinary staff to ensure efficient patient flow. Provide clear instructions to clients regarding pre-arrival procedures.
3. Administrative Support:

Maintain and organize client records, ensuring confidentiality. Handle financial transactions, including invoicing and payment processing. Assist with clerical tasks, such as filing, data entry, e-mail's, photocopying and other general office duties.

Qualifications:

Previous experience in a veterinary/medical receptionist role required; VOA/ACA/VMR certification is preferred Proficient computer skills, including knowledge of veterinary management software (Cornerstone ideal); Professional phone etiquette and communication skills; Excellent organizational skills and attention to detail; Ability to manage time well; assisting veterinarians and support staff with prioritizing client/patient needs; Ability to work as part of a team as well as independently; Ability to multitask in a fast paced, sometimes stressful work environment calmly and efficiently; Strong work ethic and eager to learn. Flexible schedule
Job Types: Full-time, Permanent

Pay: $18.00-$21.00 per hour

Benefits:

Dental care Extended health care
Ability to commute/relocate:

Prince George, BC V2N 3N5: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Experience:

Customer service: 2 years (required)
Work Location: In person