Job Description

Client Service Representative

Carling Animal Hospital

We are a fast-paced veterinary clinic dedicated to providing exceptional care for our patients and outstanding service for their owners. We are seeking a friendly, organized, and dependable

Client Service Representative (CSR)

to join our team. This role is the first point of contact for our clients and plays a vital role in creating a positive and supportive experience for both clients and patients.

Key Responsibilities

Greet clients warmly in person and over the phone Answer a high volume of phone calls in a professional and efficient manner Schedule appointments and manage the clinic calendar Troubleshoot client concerns with empathy, professionalism, and clear communication Relay information accurately between clients, veterinarians, and technical staff Process payments and maintain accurate client and patient records Support daily front-desk operations in a fast-paced environment Maintain a calm, positive attitude during busy or stressful situations
Qualifications & Skills

Excellent verbal and written communication skills Comfortable answering phones and handling multiple tasks at once Strong problem-solving skills and ability to de-escalate client concerns Friendly, compassionate, and client-focused demeanor Ability to work efficiently in a fast-paced environment Basic computer skills; experience with veterinary software is a plus Previous customer service experience preferred
What We Offer

A supportive, team-oriented work environment Opportunities to learn and grow within the veterinary field Competitive pay based on experience Employee pet care discounts (if applicable) Health insurance, Dental, RRSP matching
Schedule

Full time Weekdays / evenings
Job Type: Full-time

Pay: $19.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Life insurance On-site parking Paid time off RRSP match
Work Location: In person