Job Description

Requisition ID: 176234

Cost Centre: MD Management Limited

We are committed to investing in our employees and helping you continue your career at Scotiabank.

MD Management Limited, a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Client Service Representative to join our team.

As a Client Service Representative, you will be responsible for responding to and providing timely and efficient resolutions to client telephone, email, and online chat inquiries, in both official languages. Your role will also involve facilitating online registration, password resets and account deactivation, ensuring strict adherence to both MD security protocols and client confidentiality.

Is this role right for you? In this role you will:

• Be accountable for delivering a superior client experience through building trusted relationships and collaborating with peers across the organization
• You will lead the identification and troubleshooting of web issues that require advanced technical support
• You will contribute to the overall success of the Client Services team through the achievement of departmental goals, policy, and procedure compliance, and by meeting or exceeding service level agreements

The Must Haves:

• Bilingual (French/English) is required
• Front-line experience within a contact center environment, preferably in the financial services industry
• Completion of the Canadian Securities Course (CSC) is considered an asset
• Sales experience within the financial services industry

Do you have the skills that will enable you to succeed in this role? - We\'d love to work with you if you have:

• A commitment to an exceptional client experience - using your ability to understand the client\'s perspective quickly and clearly by providing timely and tailored solutions.
• A sense of urgency - what is important to the client is equally important to you. You make getting things done a priority.
• Unparalleled attention to detail - an understanding of the importance of efficiency and accuracy to overall client satisfaction.
• The flexibility to work independently and as part of a broader team.
• An ability to embrace change- thriving in a diverse environment of ever-changing priorities.
• A dedication to ongoing learning - not only related specifically to your role, but also other concerns that may impact your client.

What\'s in it for you?

• We are big proponents of life-work integration and provide the flexibility and tools to achieve such.
• We believe an inclusive and diverse work environment makes for happy and productive employees.
• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families.
• We know that financial security is important to you and we\'re here to help - competitive salaries and incentive programs, a defined contribution pension plan and an employee share option purchase program.
• We realize time away to recharge is a non-negotiable - we offer a generous paid time off program in which the benefits increase along with your tenure with MD. Our team environment ensures you\'re able to take time off without worrying about your clients.
• We understand that cost-effective banking solutions mean more money in your pocket - through our partnership with Scotia, we offer a variety of preferred banking, credit card, mortgage and home/auto insurance options and discounts.
• We love discounts. Through the WorkPerks program, as an employee of MD you\'ll have access to thousands of discounts with various vendors across Canada.

Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank