Job Description

Our well-established client in Markham has partnered with Kelly Services to recruit for a Client Service Representative to join on a fulltime permanent basis. If you are looking to work for a company that will exceed your expectations and values employee relationships, please consider the following position details. This is a great opportunity gain valuable experience while working for a dynamic organization.

The Client Services Representative should possess Customer Service and Data Entry experience and should be fluent in written and spoken English. The incumbent will be compiling freight data and will be accountable for the management of all outbound analysis and reports.

Responsibilities include but are not limited to:

• Provide support to customers by answering inquiries, troubleshooting customer issues, and entering orders
• Prepare correspondence and fulfill customer needs to ensure customer satisfaction
• Have knowledge of commonly used concepts, practices, and procedures within Logistics
• Support Dispatch operations, tracking and tracing orders
• Customer service with freight / transportation knowledge
• Ensure orders are being fulfilled within agreed upon timeframes for each client
• Cross check order details to ensure they are matching client agreements
• Analyze the client's inventory performance
• Address all customer inquires
• Provide customers with quality customer service
• Ad hoc duties as required

The ideal candidate will have:

• Proficient working with MS Office Suite of products
• Ability to prioritize work and manage everchanging deadlines
• Previous transportation or logistics experience
• Experience working with transportation management systems would be an asset
• Excellent communication skills both verbal and written
• Ability to work independently as well as within a team environment
• Meticulous attention to detail and organizational skills

Why Kelly?

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work--just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.