Job Description

What it's like to be a Federated Customer Service Representative?

When our clients have a question, we need an exceptional Customer Service Representative to manage the relationship and provide excellent customer service ensuring that every interaction is a great experience, with efficient flawless service standards.


The most important characteristics for our CSR's are attention to detail and communication, working in a fast-paced office supporting a number of sales agents you'll be the go-to person in the office for questions from your colleagues.

We want your talent

If you are great at:

Customer Service Handling high volumes of requests in a timely and accurate manner Assisting team members Working with different departments to ensure a quick and accurate flow of information

If you have:

Post-Secondary education (College or University)

Licensed in Commercial Lines Insurance or working towards (mandatory)

2 years of front-line Customer Service experience Exceptional communication skills Proficiency in Microsoft Office applications Team-first mentality

Who we are:

We're Federated Insurance. We've proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada's leading commercial insurance providers. Our employees are dedicated to focusing on our customers' unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We're a company of passionate people who put people first. Do you want to join a team that believes in working hard - and having fun at work - all while making a difference? Look no further than Federated.


At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.