Job Description

We\xe2\x80\x99re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what\xe2\x80\x99s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit



What You\'ll Be Doing

As a member of the Personal and Business Banking Team, you\xe2\x80\x99ll work in a fast-paced Banking Center. You\xe2\x80\x99ll use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Customer Service Representative, whether it\xe2\x80\x99s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you\xe2\x80\x99ll be the first line of support as clients work towards their financial goals.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you\xe2\x80\x99ll be on-site full-time.

How You\'ll Succeed

• Client Engagement \xe2\x80\x93 Help clients manage their accounts and products. Focus on each client experience and make every interaction meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem Solving -Listen, ask questions, and put yourself in the client\xe2\x80\x99s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to build a better solution together.
• Leveraging Technology -Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, assisting them to better manage their banking needs.

Who You Are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it\xe2\x80\x99s the right thing to do.
• You\xe2\x80\x99re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
• You\xe2\x80\x99re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You love to learn. You\xe2\x80\x99re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, our people are our greatest asset. You\xe2\x80\x99ll become part of a diverse community that acknowledges everyone\xe2\x80\x99s unique talents, and empowers teams to do what\xe2\x80\x99s right for the client, and to do it well. As part of our team, you will:

• Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
• Connect:Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
• Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training
• Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location St.Catharines-Fairview Mall

Employment Type Regular

Weekly Hours 15

Skills

Client Relationship, Customer Engagement, Customer Experience (CX), Customer Service, Leveraging Technology, Problem Solving, Teamwork

CIBC