Job Description

WHO WE ARE

When it comes to health, we're always looking for ways to push for better. It's why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter's prescription. He knew there had to be a better way. So, he introduced North America's first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.


We aren't just a health and benefits company. We're the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

We're noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.




Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

At GreenShield Health, we're not just about health benefits--we're about making a meaningful impact on the lives of our clients and their plan members. As a Client Service Representative, you'll play a pivotal role in ensuring a seamless and positive experience for our clients, plan advisors, and internal teams. If you thrive on problem-solving, building relationships, and delivering top-tier service, this is the opportunity for you! The position of Client Service Representative will support the Account Management Team of GreenShield Health in the following ways:

Be the Trusted Voice of GS Health - Act as a key point of contact for clients and plan advisors, answering questions, resolving issues, and providing expert guidance on service matters. Educate & Empower - Help clients and plan advisors navigate GS's tools and processes, ensuring they have everything they need for seamless plan administration. Own the Client Experience - Support plan amendments, facilitate unique enrollments, and manage benefit administration requirements with precision. Collaborate & Innovate - Work closely with Account Managers and internal teams to drive efficiencies and improve client experience. Build Lasting Relationships - Attend client meetings, problem-solving sessions, and client engagement events to foster strong partnerships. Drive Seamless Onboarding - Support new client implementations and terminations while ensuring a smooth transition.

WHO WE'RE LOOKING FOR

The ideal candidate will be highly motivated by the opportunity to be a member of a thriving service team. Candidates will possess the following experience and/or attributes:

Post secondary education in a related field Experience in health and/ or related industries. A passion for our clients and their plan members focusing on the delivery of high-quality service. Good verbal and written communication skills Ability to problem solve and make decisions and do so with a sharp focus on detail. Ability to multi-task, establish priorities, and work independently

NICE TO HAVE

Experience in EAP Employer health benefits Group Insurance Consulting experience Bilingualism - English and French.

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that's what it takes to create better health for all. We dare to challenge the status quo. And we're driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That's why we provide a place where you can be inspired, challenged, and rewarded.



Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.



We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn't just about personal achievements, it's about making a
difference together.



Here's to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.


GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn't align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.


Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your resume will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).