Job Description

Frontier Lodging Solutions in Calgary aims to provide simple, efficient, and cost-effective workforce and corporate lodging. Located on 17th Avenue, our in-person work environment promotes collaboration and teamwork. With a diverse and talented culture that encourages skill development and professional advancement. Frontier values its workers' contributions and supports their professional growth while prioritizing work-life balance by offering 9 to 5 work from Monday to Friday. You will report to the VP of Sales and Service.

Overview

Our fast-growing team is looking for a Customer Service Representative to enable the maintenance of long-term, positive relationships with our clients. As a leading player in the industry, we pride ourselves on providing exceptional customer service and ensuring customer satisfaction.

Key Responsibilities

Act as the first line of response to client enquiries or issues. Investigate client issues and provide resolutions through effective action and communication. Provide regular and ad hoc reporting to clients. Create and maintain records of all client issues including resolution. Assist with implementation of new clients, including building new customer profiles and sending communications to new clients regarding Frontier service and procedures. Maintain client accounts and make changes to personal and corporate profiles based on client request and your own maintenance. Assist in receivable conversations with clients to help keep account balances in check. Support Account Managers with their accounts through administrative tasks. Assist in channeling client feedback through the proper chain, both positive and negative. Take ownership of relationships with our "small" client portfolio including all communication and the delivery of annual business reviews. Send out announcements to clients based on key developments and updates to Frontier's services Develop great relationships with client contacts with the goal of maintaining long term trust with yourself and Frontier as a whole.
Your main responsibilities will be in support of the current Account Management Team with the goal of learning and developing in a way that will lead to your own progression into the role of Account Manager.

Required Skills and Qualifications

Strong background in customer service and a history of developing effective business relationships.

Ability to make judgment calls based on multiple variables and stay organized while interpreting different streams of information.

Maintain a calm, solution-oriented approach to customer concerns by methodically collecting the necessary information to efficiently assess, problem solve and execute resolution.

Strong written and verbal communication skills with an advanced knowledge of Microsoft Excel; including the ability to manage data using pivot tables.

Must have a valid drivers license and the ability to travel for client reviews when required.

Why you'll love working at Frontier Lodging Solutions

This job offers a creative and challenging role with the freedom to establish and accomplish personal goals. It provides eligibility for an IATA Card and a comprehensive group benefits package including extended health and dental benefits. Your contributions will be appreciated and acknowledged through regular discussions about performance and development objectives. This work will play a significant role in achieving our vision of simplifying workforce and corporate lodging.

Frontier Lodge Solutions recognizes the varying backgrounds and skills of individuals and welcomes applications from those who are passionate about joining the company and can exhibit their potential for success in the role. Frontier is also a growing company where expansion will come with both structure but adaptation to new and exciting scenarios. The successful candidate will be able to demonstrate their ability to grow along with the company.

To apply, please email your cover letter and resume to jobs@frontierlodging.com with the subject line

APPLICATION: CSR

While we thank all applicants, only those selected for an interview will be contacted.

Frontier Lodging Solutions is an equal opportunity employer, committed to an inclusive and safe work environment for people of all backgrounds.

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Vision care
Experience:

Microsoft Excel: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Willingness to travel:

25% (preferred)
Work Location: In person