Job Description

MNT Consulting seeks quality-focused and self-motivated Client Service Representatives who are eager to learn new skills, love interacting with people, and most importantly, want to provide world-class service to every customer! We are happy to offer an environment of professionalism, diversity, inclusion, and opportunity for career success.Here at MNT Consulting, we are professionals at building bridges, not just between our clients and customers, but between people in general! We believe that everything starts with a genuine relationship, and that's why we're committed to nurturing authentic connections with everyone we work with!The Client Service Representative will be leading from the front, responsible for representing our clients brands and providing each customer with a professional and upstanding knowledge base on services and products offered.Client Service Representative will also:

• Exhibit the best speaking skills to communicate with all existing and potential new consumers as a pleasant, level-headed customer service professional
• Ensure the highest customer satisfaction through proactive support and active listening when responding to customer inquiries regarding the products and services they are interested in or already obtained
• Engage in the development and enhancement of the selling process by identifying opportunities, understanding customer motivation, and overcoming objection
• Address customer concerns with care and focus on solutions when managing difficult customer situations
• Follow a sale through to completion by overseeing the order status and the product/service installation to ensure contracts are executed according to the company terms
• Attend daily and weekly meetings to stay informed on the latest product and service updates and promotions
• Work well within a team environment and independently with minimum direction

To succeed in this role, it is essential to have the following qualities:

• Creative problem-solving and ability to adapt quickly to changing priorities and customer needs
• Ability to build rapport with new customers, upsell products, and improve sales margins
• An aptitude for conflict resolution, problem-solving, and negotiation
• Ability to accomplish objectives during challenging customer interactions
• Punctual time management and strong organizational skills
• Efficient email management and basic understanding of CRM system
• Ability to build long-lasting and meaningful relationships with clients

Client Service Representative requirements:

• Must be 18 years of age or older
• Excellent interpersonal, oral, and written communication skills
• Must be available for a full-time schedule
• Must be willing to travel to our Burnaby office daily for work, this is an In-Person role
• Previous experience in customer service positions is an asset
• Diploma/Degree in Communications, Business, or Advertising is preferred

If you're excited to be part of a company that thrives on people connections, values customer satisfaction above all else, and is committed to your professional growth, then MNT Consulting welcomes you with open arms! Please attach your resume and answer all the questions when applying!Powered by JazzHR

MNT Consulting