Job Description

About Moore Packaging:

We are not your standard packaging company. We strive to be different. To do the unthinkable. And to dream up packaging solutions that will continue to amaze and astound.

We are innovators. Collaborators. Problem Solvers. But it goes beyond that: We are passionate about the people behind the package. Our space is a safe, inclusive environment where each employee is valued.

This is not a space of hierarchies. It is a space where we share insights, solve puzzles, and work together to develop the perfect solution for our clients. A place for dreamers, thinkers, team players, and doers. This is Moore Packaging.

The Moore Difference is

... the way we do things around here.

It consists of our five core values that set the expectation for who we are and how we should act to ensure that we are a great place to work and do business with.

One Company One Team Lead by Example Operational Excellence Exceptional Customer Experience Learn and Grow
For our employees, the Moore Difference is the sum of your workplace experiences with our company. When we perform the Moore Difference consistently, we are doing our part to create an even better place to work and an excellent place for customers to do business with.

For the customer, the Moore Difference represents the experience they have with Moore Packaging. These experiences lead our customers to connect with us, our people, products, and services. When we live the Moore Difference consistently, it builds a stronger, more loyal relationship which supports our continued success.

The Position

We are currently seeking a Client Service Representative with outstanding analytical, problem solving and communication skills to join our Client Services Team. In this role you will undertake a wide range of tasks to support the business runs smoothly and effectively, and that our customer has an exceptional experience The successful candidate will be comfortable managing complex situations, have excellent problem-solving skills and an ability to adapt to a face paced environment.

Reports to:

Client Services Manager

Hours of Work:

Monday to Friday, 8:00 am - 4:30 pm (hours may vary based on business needs, applicant must be willing to work overtime)

Education:

Post-secondary education with a focus in business studies or related

Experience:

Minimum 2 years' project coordination experience, preferably customer service exposure

Minimum 2 years' business-to-business experience in manufacturing and/or flexible packaging is an asset

Qualification Competencies:

Experience in project management from conception to delivery

Detail oriented, organized, able to provide accurate information and work both independently as well as in a team environment

Outstanding verbal, written and presentation skills with strong ability to multi-task

Excellent Attendance Record

Models Moore Packaging Corporation Core Competencies

Adaptable/enthusiastic to change and committed to corporate goals and objectives

High degree of proficiency in the use of various computer applications, including Microsoft Office and Outlook

- Proficient in Excel

- Flute software would be asset

Accountable and responsible to proactively and effectively resolve issues and deal with changes and interruptions

Takes the initiative to improve the workplace

Work Environment

Works well under pressure and able to excel in a fast paced, team environment

Possesses a positive attitude and works well as a member of a team

- Must be self motivated, detail oriented, a team player, able to multi- task and meet demanding deadlines

Project Management:

Liaising with Clients/Sales to identify and define project requirements, scope and objectives.

Ensuring the Client's needs are met as the project evolves.

Effectively and accurately communicate project information to the client and all internal departments.

Actively lead and manage the execution of packaging projects (planning, timeline, approval process, creative and copy revisions to final delivery) ensuring all tasks are completed on time and to the highest standards;

Quarterback internal project management software to ensure project is on track and address any issues that may arise.

Obtain quotes from third-party vendors as necessary.

Prepare quotations for sales

Work with internal and external stakeholders propose and assess components/packaging for design, functionality, and suitability for use on current and proposed manufacturing lines.

Communication:

Answers and investigates all incoming customer/sales enquiries (telephone and e-mail)

Correspond with management and/or internal departments to achieve customer satisfaction

Identify ineffective processes in an effort to improve electronic systems and department efficiency

Ordering:

Enter all orders, verifying price, customer master data (docket) information, Purchase order (PO), shipping and customer instructions

Obtain revised pricing for active dockets upon request

Review daily late list and communicate to customer/sales accordingly for next day shipments

Follow-up on same day late and un-shipped orders and provide accurate and timely information for sales/customer

Expedite and co-ordinate shipments for orders requiring earlier delivery dates than scheduled

Enter and/or verify generated Customer Product Master Changes (MCN) for complete and accurate information to pre-production

Retrieve and remove from production, all open orders pertaining to MCNs

- Reporting on order history, status and strategy

Inventory:

Enter all "build" orders for release based on customer inventory average, minimum safety and re-order levels, utilizing customer MRP, forecasting or other information

Release all inventory to be shipped based on customer request

Investigate and reconcile inventory discrepancies with internal departments where required

Review, monitor usage, recommend and implement adjustments to safety and re-order levels

Review monthly physical counts and implement disposition of over 30 day inventory

Update inventory information for sales/customer

- Reporting inventory trends and recommendations

Quality:

Initiate non- compliance report (NCRs) for internal and customer issues outlining all pertinent information

Process paperwork for pick-ups and re-works on all non-conforming product

Follow up on outstanding NCRs for completion, corrective action and information processing to customer

Accounting:

Generate NCRs for credit/debit issues and co-ordinate appropriate back-up correspondence

Co-ordinate short payment information for review with sales/customer to disposition regularly

Rectify miscellaneous accounting issues for internal and customer/sales directed items

Job Types: Full-time, Permanent

Pay: $46,000.00-$55,000.00 per year

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking RRSP match Tuition reimbursement Vision care
Ability to commute/relocate:

Barrie, ON: reliably commute or plan to relocate before starting work (preferred)
Education:

Secondary School (required)
Experience:

customer service: 1 year (required)
Work Location: In person