Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.




































Job Title Client Service Officer




































What is the opportunity? As the first point of contact for Global Transaction Banking clients, this position is responsible to provide exceptional client support and service with a strong emphasis on maintaining high quality of standard. This role will assume responsibility for delivering a significant level of service & support by adapting a \xe2\x80\x9cClient First\xe2\x80\x9d quality service culture in response to incoming telephone and email inquiries and requests. All responsibilities will be carried out in accordance with the Code of Conduct, RBC Values and Guiding Principles and adhering to Privacy Principles. What will you do?

• Delivers excellent service to our clients every time; focusing on doing what is best for our clients and the organization - making it Simpler, Faster, Better.
• Demonstrates a keen sense of urgency understanding the importance personal actions have on achieving superior client experience.
• Takes full accountability for quality and accuracy of day-to-day job responsibilities, tasks and activities ensuring a balanced focus on client experience, efficiency and effectiveness and operational risk and compliance.
• Manages individual service queue in MCV ensuring cases are actioned within SLA.
• Processes requests and inquiries received from clients such as account inquires, RBC express, test cheques, payments, etc.
• Effectively communicates with clients, service partners and relationship managers on operational issues.
• Proactively escalates any issues/concerns required and provides alternatives and/or solutions as appropriate.
• Responsible for opening new accounts in Sales Platform capturing all OBDA information.
• Upon request, engage in client investigations and in-depth inquiries to improve efficiencies and enhance client experience while assisting in root cause analysis.
• Identify service/operational inefficiencies that affect clients and formulate recommendations for value added enhancements to appropriate operational groups.
• Develop thorough knowledge and understanding of PTO services, products and associated systems/applications for delivery to Global Transaction Banking clients.
• Ensures skills and knowledge are up-to-date and meet position requirements.
• Assist/participate in Client visits/review when required.
• Consistently adapt to changing business environment using sense of urgency to deliver high level quality of service within the established time frames and manage unresolved issues promptly.
• Demonstrate spirit of teamwork and respect that will provide the best support to clients, our sales force and service partners.
• Provide support to Client Service managers on administrative functions and maintenance requests from clients and relationship managers.

What you need to succeed?

• High School/Bachelors Degree in Math, Accounting, Economics, Engineering or a related field.
• Attention to detail and adaptability
• Strong and demonstrated communication skills both verbal and written
• Strong aptitude for organizing and prioritizing
• Proficiency with windows applications

Nice-to-have

• Familiarity or previous experience with the following: MCV \xe2\x80\x93 (My Client View), BESS, Sales Platform, DDA, SWIFT, BCRMS, DICE, Cash Management Products, Canada payment rules

What\xe2\x80\x99s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Job Summary




































Address: TORONTO, Ontario, Canada




































City: CAN-ON-TORONTO




































Country: Canada




































Work hours/week: 37.5




































Employment Type: Full time




































Platform: Capital Markets




































Job Type: Regular




































Pay Type: Salaried




































Posted Date: 2023-02-17-08:00




































Application Deadline: 2023-03-04-08:00







































































Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.




































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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.