Client Service Officer

Summerside, PE, Canada

Job Description


The PEI Department of Agriculture and Land aims to encourage the development of an innovative, diverse and inclusive workforce which enables the organization to realize its goals. This position is the main point of contact for the collection of information required for the delivery of programs and services, as well as providing financial and administrative services for the Land Division. The incumbent determines the specifics of each request through in-depth interviews with clients and in response to specialized technical questions, interprets governing legislation and policies. Locations: 50% Summerside, 50% O\'Leary Duties to include:

  • Provide client and administrative services to governing Acts and Regulations.
  • Accept, review and input applications and permits for Planning and Inspection services, as well as other government departments. This includes assistance with online services.
  • Advise clients of new rules and regulations with regards to the National Building Code. This task involves calculation of fees, identify permit exemptions and enter applications into the Enviro database.
  • Generate an inspection report based on information supplied by inspector for Boiler and Pressure Vessel invoicing.
  • Manage incoming and outgoing mail, including the shared \xe2\x80\x9cLandsdivision\xe2\x80\x9d email.
  • Enter Electrical Contractor License applications, print license cards and mail out to the client.
  • Respond to inquiries via telephone, email or in person with clients, contractors, real estate agencies, survey companies, law firms, government departments and municipalities.
  • Assist Planning staff with applying the final approval stamp to survey plans prior to being registered in the Province\xe2\x80\x99s Registry office and distribute related correspondence to the applicant, municipality, government departments and agencies.
  • Process and monitor financial transactions, assist with account reconciliations and report status of accounts and discrepancies.
  • Accept and process payments via phone, mail and/or over the counter for applications, licenses, permits and inspection reports.
  • Balance cash sales and electronic transactions, receipt reports and transport bank deposits to banking institution daily.
  • Open and close building and set/disarm security system.
  • Other duties as required
Minimum Qualifications:
  • Successful completion of a recognized college administrative or office studies diploma or degree or an undergraduate degree from a university
  • Course Work at the Post-Secondary level in Business and Accounting would be an asset.
  • Considerable related experience working with the public in the provision of client services.
  • Demonstrated equivalencies will be considered.
  • The ability to interpret legislation and communicate technical information to non-technical audiences.
  • Training and experience in the application of accounting principles.
  • Training in the use of computer applications. ie. Microsoft Word and Excel.
  • Must be proficient in typing and editing correspondence with word processing tools and manipulating and creating data into spreadsheets for reporting purposes.
  • Demonstrated ability to use tact and diplomacy when dealing with complaints and challenging clients.
  • Ability to work both independently and as a team player.
  • Training in Oracle, Geolinc and Flexviewer would be an asset.
Please note: Preference will be given to UPSE Civil employees as per the UPSE Civil Collective Agreement. Please Note: Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. The successful candidate will be the only individual receiving written notification of competition results. The "Notification of Successful Candidates" list posted on the Employment Opportunity board will serve to inform all other applicants of competition results. Job Types: Full-time, Permanent Salary: $24.12-$27.39 per hour Benefits:
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Language training provided
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care
  • Wellness program
Flexible Language Requirement:
  • French not required
Schedule:
  • 8 hour shift
  • Monday to Friday
Ability to commute/relocate:
  • Summerside, PE: reliably commute or plan to relocate before starting work (required)
Education:
  • Secondary School (required)
Work Location: One location Application deadline: 2023-03-01

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Job Detail

  • Job Id
    JD2116191
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Summerside, PE, Canada
  • Education
    Not mentioned