Job Description

Job Title:

Client Service Manager IT Sector

Location:

Mississauga, ON

Industry:

Information Technology / Consulting

Job Type:

Full-Time, Permanent

About the Client

Our client is a rapidly growing firm known for delivering cutting-edge solutions to enterprise clients across North America. With a focus on digital transformation, managed services, and cloud technologies, they are seeking a

Client Service Manager

to join their team and strengthen relationships with key accounts.

About the Role

As a

Client Service Manager

, you will be the primary point of contact for a portfolio of enterprise clients, ensuring the delivery of high-quality IT solutions and services. You'll work closely with internal technical teams and external stakeholders to ensure projects are delivered on time, on budget, and to client expectations. This is a critical role focused on client satisfaction, retention, and long-term partnership development.

Key Responsibilities

Act as the main liaison between clients and internal delivery teams Build and maintain strong relationships with client stakeholders Monitor service delivery performance, ensuring SLAs and KPIs are met Identify upsell and cross-sell opportunities in collaboration with account executives Address and resolve client issues efficiently and professionally Lead regular business reviews and status meetings with clients Contribute to process improvement and client onboarding initiatives Maintain accurate documentation and reporting on client activities

Qualifications

5+ years of experience in client service or account management within the IT or consulting sector Proven ability to manage multiple client accounts and priorities Strong understanding of IT services, software development, and/or cloud technologies Exceptional communication, problem-solving, and interpersonal skills Experience working in a consulting or managed services environment is an asset * PMP, ITIL, or other relevant certifications are a plus