Job Description

Client Service Coordinator

(

Job Number:

26000285

)

Primary Location

ON-Barrie

Administration

Employee Type

Full-Time

Pay Rate From

23.00

Pay Rate To

23.00

Description

:

Make "Being the Difference" Your Career. FAST APPLY!

Bayshore HealthCare is one of the Canada's leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada's Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses' Association of Ontario. Bayshore Healthcare is also recognized as Canada's Best Employers in Forbes 2023 list.

Why Join Bayshore?

Immediate Impact

: Make a real difference in the lives of employees, patients and their families

Competitive Salary

: Earn a competitive wage commensurate with experience

Health Benefits

: Comprehensive health, dental, and vision insurance for you and your family

Paid Time Off

: Competitive leave time to ensure work-life balance

Retirement Plan

: Employer-contributed retirement savings plan

Supportive Team

: Be part of a collaborative and supportive team environment

Growth

: Opportunities for professional development and career growth

Position Summary

As a

Client Service Coordinator

, you will be the vital link between patients, families, and healthcare providers--coordinating client services, managing schedules, and ensuring exceptional care delivery, all while showcasing your superior customer service skills and passion for making a difference.

Key Responsibilities

Communicate

: Professionally engage with patients, families, staff, and funder organizations

Process

: Quickly handle funder referrals and updates in the EMR (Procura)

Review

: Collaborate with Supervisors, field employees and patients to assess service needs

Schedule

: Assign care providers based on client needs, geographic area, staff skill-set and availability

Coordinate

: Ensure consistent caregiver assignments and service delivery

Notify

: Keep patients and staff informed of initial and ongoing schedules

Utilize

: Optimize staff schedules to meet their availability and client care needs

Document

: Maintain accurate records in the EMR

Resolve

: Address and document client concerns and escalate when necessary

Qualifications

:

Qualifications

Education

: + Secondary School Diploma
+ Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred

Experience and Abilities:

+ A minimum of two years related customer service experience, preferably in healthcare
+ Proven customer service skills, preferably in healthcare or other high-paced customer service environment
+ Strong ability to communicate effectively, both written and orally, in English
+ Ability to handle issues and problem solve with tact and diplomacy
+ Proficient computer skills (Windows, Microsoft office, internet, EMR)
+ Ability to prioritize and handle multiple demands in a fast-paced environment
+ Proven organizational and teamwork skills; able to work independently and prioritize workload
+ Positive work and attendance performance essential
+ Strong interpersonal skills including demonstrated ability to build rapport and connections
+ Advanced competency in keyboarding and scheduling software with a willingness to learn

Additional Requirements

Clear criminal background check with vulnerable sector screening Valid driver's license, auto insurance, and reliable vehicle Two supervisory references

Vaccination Policy

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.

Our Commitment to Equity, Diversity & Inclusion

"At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing."


At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.