Job Description

Work Term: Permanent Work Language: English Hours: 30 to 40 hours per week Education: Secondary (high) school graduation certificate Experience: 1 year to less than 2 years or equivalent experience

Tasks

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Develop communication strategies Implement communication strategies and programs Produce informational materials to increase awareness of services available Answer written and oral inquiries Gather, research and prepare communications material Prepare and/or deliver educational, publicity and information programs, materials and sessions Address customers' complaints or concerns Answer inquiries and provide information to customers Explain the type and cost of services offered Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services. Receive and log complaints Explain procedures, risks and benefits to clients

Security and safety

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Criminal record check

Work conditions and physical capabilities

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Attention to detail Hand-eye co-ordination Standing for extended periods Walking Ability to work independently

Personal suitability

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Client focus

Screening questions

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Are you available for the advertised start date? Are you willing to relocate for this position? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment?

Health benefits

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Dental plan Health care plan Paramedical services coverage Vision care benefits

Financial benefits

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Group insurance benefits Life insurance Pension plan

Long term benefits

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Tax-Free Savings Account (TFSA)

Support for persons with disabilities

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Participates in a government or community program or initiative that supports persons with disabilities

Support for newcomers and refugees

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Participates in a government or community program or initiative that supports newcomers and/or refugees

Support for youths

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Participates in a government or community program or initiative that supports youth employment

Support for Veterans

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Participates in a government or community program or initiative that supports Veterans

Support for Indigenous people

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Participates in a government or community program or initiative that supports Indigenous people

Support for mature workers

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Participates in a government or community program or initiative that supports mature workers

Supports for visible minorities

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* Participates in a government or community program or initiative that supports members of visible minorities