Job Description

Title: Client Service Clerk

Location: Nanaimo, BC, Canada

Contract Type: Temporary, Full Time (2 months)

Salary: $19.23 /hour

Canadian Summer Jobs position

The Canadian Red Cross (CRC) \xe2\x80\x93 one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada\xe2\x80\x99s Best Employers 2022 - is seeking a Client Service Support Clerk to join our Health Equipment Loan Program (HELP).

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

The incumbent will work with other team members and volunteers to provide high-quality service to Health Equipment Loan Program (HELP) clients. The Client Service Clerk assists in promoting the service to the public, data entry, and scheduling.

As a Client Service Support Clerk, you will:

• Provides customer service and volunteer support to HELP
• Provides support to enhance the profile of the Canadian Red Cross in the community
• Maintains quality control by ensuring Red Cross quality assurance standards are met
• Response to and transfer calls on a multi-line telephone
• Contacts clients about outstanding equipment
• Assists with paperwork and filing as required
• Provides support to other Red Cross programs if the need arises

What we are looking for:

• Completion of secondary education (Grade 12)
• Training in-office procedures and customer service, a minimum of one (1) year of job-related experience, or a combination of education and experience.
• Excellent computer skills including data entry and database skills; switchboard experience will be considered an asset.
• Experience working with diverse populations and an understanding of cultural issues
• Experience working with volunteers is an asset
• Strong written and verbal communication skills in English.
• Strong interpersonal skills, ability, and flexibility to manage multiple priorities.
• Able to physically lift and carry 50 pounds

Working conditions:

• The typical work week will be daytime hours from Monday to Friday and a minimum of 30 hours per week.
• The majority of the work is performed in an office environment.
• The candidate must be between 18 and 30 years of age (inclusive) at the start of employment
• The candidate must be a Canadian Citizen, permanent resident, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act*, and
• The candidate must be legally entitled to work according to the relevant provincial/territorial legislation and regulations.

International students are not eligible. * Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our
for more information. * If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

• Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will, however, adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human rights protected ground).

Qualified applicants are encouraged to apply as soon as possible - those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.

#SummerJobs #CHW-HELP #regularops

Canadian Red Cross