Job Description

We\xe2\x80\x99re Federated Insurance. We\xe2\x80\x99ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada\xe2\x80\x99s leading commercial insurance providers. Our employees are dedicated to focusing on our customers\xe2\x80\x99 unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We\xe2\x80\x99re a company of passionate people who put people first. Do you want to join a team that believes in working hard \xe2\x80\x93 and having fun at work \xe2\x80\x93 all while making a difference? Look no further than Federated.

Supporting one of our Commercial Insurance Specialist (CIS) we\xe2\x80\x99re looking for an exceptional Client Service Associate to provide excellent customer service to our clients as well as support in the day to day running of our CIS book of business.

The most important characteristics of our best Client Service Associate are that they are customer-focused, flexible, able to multi-task and possess exceptional attention to detail.

In other words, they\xe2\x80\x99re awesome. If you are too, consider joining us to support our Client Service team!

You\xe2\x80\x99re great at:

Customer Service & Communication

Handling high-volumes of requests in a timely and accurate manner

Assisting your Commercial Insurance Specialist

You have:

Post-Secondary education (College or University)

2 years of front-line Customer Service experience

Exceptional communication skills

Proficiency in Microsoft Office applications

Team-first mentality

We\xe2\x80\x99re great at putting you first by:

Prioritizing your well-being (Wellness Program, flexible health benefits, employee assistance)

Promoting balance (flexible schedules, generous time off, and work from home options)

Supporting your financial health (employee share purchase plan, pension plans, discount on staff insurance)

Helping you grow in your career (education assistance, internal mobility)

Caring about the community and the causes you believe in (donation matching, team volunteering)

At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

Northbridge Financial Corporation