Job Description

We are seeking a dedicated Client Service Agent to join our team and provide exceptional service to our clients. This role focuses on ensuring customer satisfaction by addressing client inquiries, resolving issues, and delivering an excellent experience across various communication channels. The ideal candidate will have a strong passion for helping others and possess effective communication skills and problem-solving abilities. This is a great opportunity to contribute to a customer-centric environment and collaborate with a supportive team.

Responsibilities

Provide outstanding client service through multiple channels, including phone, email, and live chat, ensuring a positive experience for every client. Respond promptly and professionally to client inquiries, resolve issues, and address complaints with empathy and efficiency. Work collaboratively with cross-functional teams, such as sales and technical support, to offer complete solutions to clients. Keep accurate records of client interactions, transactions, and feedback in the client management system. Follow up with clients to ensure satisfaction and resolve any pending issues. Identify and escalate complex concerns to the appropriate department for quick and effective resolutions. Stay up-to-date with the company's products, services, and policies to provide accurate and relevant information to clients. Participate in continuous training to enhance client service skills and product knowledge. Constantly seek ways to improve processes and elevate the overall client experience.

Qualifications

Proven experience in a client service or support role, with a strong focus on delivering exceptional service. Excellent communication skills, both written and verbal, with a friendly and professional tone. Strong problem-solving skills, with the ability to handle complex client inquiries effectively. Ability to work well in a team-oriented environment and collaborate across departments. Proficiency in using client service software and CRM tools. Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment. Attention to detail and organizational skills. A client-first mindset with a genuine desire to improve client satisfaction at every opportunity. Bilingual skills (English and French) are an asset, depending on location.
This role is perfect for someone who thrives in customer interactions, enjoys problem-solving, and is eager to contribute to a positive company culture while refining their client service skills.

Job Type: Full-time

Pay: From $24.30 per hour

Benefits:

Casual dress Company events Disability insurance Employee assistance program Extended health care Life insurance RRSP match Vision care
Work Location: In person