Job Description

Make a Meaningful Difference Every Day - Join Bayshore's Client Services Team!
Bayshore HealthCare is a leading Canadian provider of home and community health care services and is a privately owned company. Bayshore is honored to showcase its achievement as a Platinum member of Canada's Best Managed Companies Program every year since 2006. Bayshore Home Care Solutions (Hamilton) is a division of Bayshore HealthCare Ltd. and we are proud to support the Greater Hamilton and Burlington areas dedicating our services to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home
Are you passionate about making a difference in the lives of the people around you? Join our dynamic team as a Client Service Administrator and be the vital link between patients, families, and the healthcare team!
We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their customer service skills. This position is a fulltime in-office opportunity. Alternating Weekends will be required to ensure support for our clients 7 days a week.
What you'll do:

• Communicate: Receive incoming calls and professionally engage with patients, families, staff, and funder organizations
• Process: Quickly handle requests and queries

Review: Collaborate with Supervisors, field employees and patients to relay service needs
Notify: Keep patients and staff informed of initial and ongoing updates

• Document: Maintain accurate records in the EMR
• Resolve: Address patient concerns promptly and follow escalation pathways

Why Join Us?

• Immediate Impact: Make a real difference in the lives of employees, patients and their families
• Competitive Salary: Earn a competitive wage commensurate with experience
• Health Benefits: Comprehensive health, dental, and vision insurance for you and your family
• Paid Time Off: Competitive leave time to ensure work-life balance
• Retirement Plan: Employer-contributed retirement savings plan
• Supportive Team: Be part of a collaborative and supportive team environment
• Growth: Opportunities for professional development and career growth

Qualifications
Education

• Secondary School Diploma
• Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred
• Previous Customer Service experience an asset

Experience and Abilities:

• A minimum of two years related customer service experience, preferably in healthcare
• Proven customer service skills, preferably in healthcare or other high-paced customer service environment
• Strong ability to communicate effectively, both written and orally, in English
• Ability to handle issues and problem solve with tact and diplomacy
• Excellent computer skills (Windows, Microsoft office, internet, EMR)
• Ability to prioritize and handle multiple demands in a fast-paced environment
• Proven organizational and teamwork skills; able to work independently and prioritize workload
• Positive work and attendance performance essential
• Strong interpersonal skills including demonstrated ability to build rapport and connections
• Advanced competency in keyboarding and scheduling software with a willingness to learn
• French language proficiency will be considered an asset and is a requirement for all Quebec locations

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.
"At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing."
At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.
Posting Close Date: December 5, 2025
We thank all applicants. Shortlisted candidates will be contacted for interview by the assigned Recruiter

Skills Required