Job Description

Veterinary Client Liaison

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Department: Specialty Services

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Location: Calgary, AB

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Calgary Animal Referral and Emergency (C.A.R.E.) Centre is seeking a full-time Client Service Administrator/Liaison to join our team. We're looking for a personable and highly professional client service champion to help us deliver exceptional care and support to our medical teams, clients, and their pets.

About the Role

The role of the Client Service Administrator (CSA) is to support our specialty teams with their administrative tasks and strengthen the client, animal, and veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital! You are often the first and last point of contact and can leave a lasting impression, building trust and loyalty with our clients. Your responsibility is to enhance the client's experience by coordinating between the clients and members of the medical team, addressing client concerns, and providing a first-class client experience. Your primary goal is to ensure the clients and their pets are informed and prepared to have a great experience with our specialty teams.


The ideal candidate is organized, calm under pressure, and customer service-focused. Ideally, you have:

Prior experience in customer service and administrative duties in a veterinary clinic setting Prior knowledge/or ability to learn medical terminology and Cornerstone Exceptional client service skills Empathetic, nurturing, and positive attitude Skilled in prioritizing needs, open to change, and adaptable Initiative in carrying out assignments independently Attention to detail with above-average time management skills Must be flexible and available to work modified shift work (Monday to Thursday, 8 am to 6 pm) Excellent attendance and punctuality Strong foundation in MS Office and email, phone and in-person etiquette Previous veterinary experience or graduation from an accredited Veterinary Assistant program is preferred Patient Restraint may be required

What VCA Canada Offers

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RRSP Employer 5 % Match Program - saving for your future just got easier! VCA Canada RRSP Student Loan - Ask us more! A caring culture of Wellness and Appreciation! Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips! Competitive wages and health/dental benefits! Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process) Annual uniform allowance Exceptional career development: there is room to grow here! Referral Bonus Rewards Opportunities to give back to your community through VCA initiatives Generous personal pet care discounts Extra perks like shopping discounts and cool wellness apps!

Click "Apply Now"

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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