Job Description

Position: Client Resources Centre Advisor

Location:

WorkBC City Centre

Regular full-time position at 35 hours per week starting

as soon as possible until March 31, 2027.

Second language considered an asset.

Why choose us!

Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations.

Summary:

Reporting to the WorkBC Senior Manager and Service Delivery Manager - WorkBC City Centre, the Employment Resources Centre Advisor is the primary point of contact for customers visiting and contacting Open Door Group centers. This role focuses on delivering an exceptional customer experience to a diverse clientele by providing a warm welcome, effectively navigating clients to appropriate services, responding to inquiries, supporting service applications, and orienting clients to the center's resources.

The Employment Resources Centre Advisor also plays a critical role in supporting the center's operations by performing administrative tasks such as data entry, maintaining resource centre information, scheduling appointments, answering, and directing incoming calls. This role may also provide support by covering the duties of the Administrative Assistant if operationally required.

How You'll Make a Difference:

Welcomes and registers customers upon arrival at the center, accurately recording sign-in and sign-out times to

comply with occupational health and safety standards and gather site utilization data.

Answers general inquiries by telephone, email, and in person from various stakeholders including clients, referral

sources, funders and staff and provides direction and/or information about service policies and applications.

Escalates complex client inquiries or issues to relevant staff.

Supports client intake/enrollment in services by performing duties such as confirming service eligibility and

adherence to participation policies, completing documentation for admission, and liaising with information

sources to obtain additional client information. Provides site orientations and schedules and confirms clients for

services. Establishes and maintains waiting lists.

Performs word processing and data entry duties such as inputting client information, processing enrollment data,

maintaining the relevant database and files, updating, and maintaining centre resources, preparing reports,

emails, letters, and presentation materials.

Maintains the resource room by keeping the job board and resource guide current, ensuring an organized and

welcoming environment and maintaining adequate client supplies.

Collects and records documented proof of employment achievements and milestones from clients, such as pay

stubs, email confirmation.

Provides technical support to clients utilizing center resources, including equipment operation, online job board

navigation, independent online career tools, and document formatting.

Performs meeting and appointment scheduling, including reminders and room bookings. Accurately transcribes

and distributes meeting notes and minutes when required.

Administers, documents, and reconciles eligible financial support to clients as directed.

Gathers and compiles information as required such as client information and statistics.

Performs record management duties such as setting up and maintaining materials to be filed, conducting file

searches for requested information, processing case transfers, and confirming application and case file set up in

data systems.

Tracks office supply inventory, places purchase orders with external suppliers, receives supplies, checks invoices

against orders and goods received, stores and distributes supplies, and contacts suppliers to obtain and/or

provide general information.

Receives, records, sorts, and distributes incoming and outgoing mail, faxes, internal correspondence, and courier

documents. Signs for receipts of packages and shipments.

Operates office equipment such as photocopiers, shredders, and fax machines, and carries out minor

maintenance, such as loading paper, removing paper jams, cleaning glass, and changing toner cartridges. Refers

further maintenance required to the relevant person.

Contacts designated authority or supervisor and informs of building maintenance and repair requirements.

Receives, records, checks, and balances cash transactions, including receiving payments, issuing receipts, and

maintaining a petty cash amount.

Achieves monthly and annual goals and objectives and maintains acceptable standards of service quality.

Performs various administrative functions to support the Administrative Assistant role, as operationally required

Performs other duties as assigned.

What You Bring:

Grade 12 education, Office Administration Certificate. Non-Violent Crisis Intervention Training (can be acquired after hire). Recent, related experience of one year OR an equivalent combination of education, training, and experience; OR other qualifications determined to be reasonable and relevant to the level of work.

Must pass a criminal background check.

Second language considered an asset.

What Makes You a Change Maker:

o Ability to communicate effectively, both verbally and in writing.

o Ability to foster positive relationships with individuals from diverse backgrounds, resolve conflicts

diplomatically, and maintain composure under pressure.

o Ability to work independently and in cooperation with others.

o Ability to meet deadlines, manage varied tasks, and work under pressure while maintaining quality,

client-centered service.

o Ability to organize and prioritize tasks.

o Proficient in using standard computer hardware and software applications, including Microsoft Office

Suite (Word, Excel, Outlook, PPT), Adobe Acrobat Pro, internet navigation, email communication, and

formatting documents.

o Strong typing skills (60wpm).

o Physical ability to carry out the duties of the position.

o Proficiency in operating standard office equipment.

o Ability to take initiative, problem solve and adapt to change

ISSofBC Value Proposition

Expected Hiring Range:

$22.90 - $25.20

Dependent on education, training, experience, and internal equity. Wage grids are reviewed annually.

105 hours of vacation and 35 hours of personal leave.

Extended health and dental benefits upon joining.

Employer RRSP contribution at 3% with no required employee contribution; Optional employee RRSP contribution at 1-5% with employer contribution up to 5%.

Employee and Family Assistance Program (EFAP).

Values-based organization with collaborative peers with a wide range of backgrounds and talents.

Inclusive culture and innovative workplace with opportunity for new approaches.

We acknowledge Indigenous Peoples on whose territories we are privileged to work, welcome and support newcomers, including immigrants, refugees and students. We honour the Nations who have always cared for these lands, waters, and air. In line with ISSofBC's commitment to equity, we promote inclusive employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientations, gender identities or expressions (2SLGBTQI+), and racialized individuals. Guided by our values of Purpose, Improvement, Belonging, and being Genuine, we strive to create a collaborative environment where diverse perspectives and unique strengths are celebrated.

If You are Passionate about Making a Difference, Apply Now!

Job Type: Full-time

Pay: $22.90-$25.20 per hour

Benefits:

Dental care Employee assistance program Extended health care RRSP match Vision care
Schedule:

Monday to Friday
Work Location: In person