Job Description

:

Our bottom line is different.

Listening to Albertans. Going deeper to understand who they are and where they are going. Translating the complex world of banking and investing into brilliantly simple solutions. Through all this, we believe we can create happiness. This is the ATB way.

Location: Edmonton Capilano

Apply by: Sept 14, 2023

# Positions available: 1 - Part-Time Casual

Leader Name: Paul Evans-Singh, Agency Manager Sales

As a Customer Relationship Specialist, you are a member of an Agency who is responsible for providing face-to-face core banking services to our ATB customers. This involves providing professional and efficient customer service by identifying client needs and matching them with the right products, solutions and experts.

Please note: In this role you will not be an employee of ATB Financial. You will be employed by the privately owned Agency.

Customer Relationship Specialist Accountabilities:

• Deepen relationships with our customers by having conversations to understand their needs and how we can help them reach their goals.
• Transform the customer experience by introducing our customers to experts and educating them on our digital tools and resources.
• Maintain and build customer relationships by providing optimum customer service.
• Develop and build internal partner relationships with ATB departments and our supporting partner branch to meet customer service requirements and to assist with resolving issues or concerns.
• Follow tactical service routines, best practice processes and procedures on all administrative and operational activities within the agency.
• Process cash and clearing transactions, abiding by current policies.
• Actively participate in team meetings.
• Provide assistance and coaching to other CRSs, as required.
• Ensure agency assets are properly safeguarded and that premises and equipment are maintained and that collateral documents are properly controlled.
• Take responsibility for personal development plans; schedule meetings with your manager to discuss development plans.
• Ensure that your learning associated with ATB systems, processes, compliance and culture is kept up to date.

Requirements:

As the ideal candidate you possess:

• Grade 12, preferably supplemented by post-secondary business courses
• Demonstrated customer service skills
• A creative team player who is flexible, cooperative and demonstrates a desire to work within a team
• Demonstrate an ability to deal with change, make decisions and implement creative solutions
• A demonstrated ability to work with numbers
• Customer service and/or sales experience is required
• Knowledge of personal lending services and products is desired
• Preference will be given to applicants with previous banking experience

Your attributes:

• Translator - communicate in an easy to understand manner, taking into consideration the appropriate form of communication (i.e. face to face, email and telephone).
• Connector - Proactively connect yourself and others to the people needed to move forward and make yourself available to others who may need you.
• Hungry - you have clear objectives for your work, by creating timelines, evaluating what information you will require and how you will overcome expected obstacles.

• Collaborator - you will readily partner with others inside and outside the organization.
• Customer Excellence - Delivers an exceptional customer experience at all times.
• Willingness to Learn - Committed to self improvement.
• Team Player - Flexible, cooperative and demonstrates the desire to work within a team.

We know that highly talented people can readily transfer their skills. If you believe your skills and experience are transferable, please consider putting your name in the running.

Online applications are preferred.

Benefits:

Be great. Be you. Believe.

We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every employee has what they need to reach their potential. We encourage candidates from all equity-seeking groups to apply.

What happens ?

Thank you for applying online. If you are shortlisted for this opportunity, you will hear from us after the posting close date regarding next steps. If you require any accommodations, please let us know.

ATB Financial