Job Description

DNA Genotek, a part of the OraSure family of companies, develops products that optimize ease of collection and provide superior samples. DNA provides proven performance for those requiring high-quality biological samples for nucleic acid testing. Our ability to positively affect change is powered by the innovative tools, services and diagnostics we deliver to the market. Together with its wholly owned subsidiaries, DNA Genotek, Diversigen, and Novosanis, the OraSure family of companies provides its customers with end-to-end solutions that encompass tools, services and diagnostics. Our 800+ colleagues play a role in empowering people to discover healthier lives by creating effortless tests, collection kits, and services. It\xe2\x80\x99s first-to-market, innovative products include rapid tests for the detection of antibodies to HIV and Hepatitis C (HCV) on the OraQuick\xc2\xae platform; sample self-collection and stabilization products for molecular applications; and oral fluid laboratory tests for detecting various drugs of abuse. Overview DNA Genotek products are marketed worldwide and support thousands of customers as they achieve breakthroughs in genomic and microbiome research, in diagnostics laboratories, in the pharmaceutical industry, in companion animal genomics and in personalized medicine. The Client Relationship Manager will report into Client Relationship Management Team Lead, and is responsible to oversee and monitor all activities associated with a select group of qualified Accounts. Due to the complexity and magnitude of the orders associated with these account transactions, this individual will be required to work with all departments within the Orasure Group of Companies including but not limited to Supply Chain, Quality Assurance, Regulatory, Accounting and Logistics. Snapshot of Responsibilities:

• Act as the single point of contact for all inquiries for both internal and external clients, including but not limited to coordination of payments, shipment and tracking information, complaints and invoicing.
• Maintain knowledge of and oversee any activities related to Account transactions, and ensure they stay on track through constant communication with all stakeholders, both internal and external.
• Ensure cross-functional teams are aligned on the delivery of products and/or services.
• Ensure timely responses from internal stakeholders back to assigned Accounts for any outstanding queries.
• Maintain communication matrix for both internal teams and external customers.
• Escalate within cross-functional teams as required and as per the communication matrix.
• Develop and maintain product and services knowledge to conduct effective conversations with customers and AMs.
• Demonstrate use of communication skills to connect with the customers and build trusting relationships.
• Provide Account Managers and Team Lead with sales analytics tools updated weekly for promotion of consistent updates to pipeline and forecasting accuracy.
• Assist in ensuring revenue objectives for assigned Account transactions are delivered on time and in line with established forecasts.
• Work closely with Material Resource Planner to understand current state of build plan, aid in prioritization of custom solutions and help communicate accurate delivery timeline to Account Managers and customers.
• Monitor and communicate ship dates and tracking details for all sales orders and components, ensuring materials and products arrive on schedule.

Support Single Order Fulfilment sales process, including:

• Coordination of project quoting, margin control and invoicing
• On-boarding of new customers to the SOF service
• Adhering to the Project Work Order and Service Level Agreement processes for customer projects
• Monitoring and remedying any SOF portal processing errors
• Partner with Sales Operations to manage the order process for Sample orders, Sales orders, SOF orders and Inventory Transfers.
• Support the re-signing of contracts for assigned accounts.

What You Bring:

• University or College degree/diploma in Business or equivalent combination of relevant job experience and training.
• Minimum 4 years of work experience in a sales delivery role.
• Experience in dealing with the various groups that impact the timely delivery of client product and services such as Manufacturing, Quality, Production, and Shipping would be an asset.
• Previous supplier management experience would be an asset.
• Project management experience an asset.
• Excellent verbal communication skills both in person and over the phone.
• Tenacity, drive and eagerness to succeed in ensuring client satisfaction in a high growth environment.
• Excellent organizational skills.

Don\xe2\x80\x99t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting. We are committed to creating a diverse and inclusive environment, so we strongly encourage you to apply even if you don\'t believe you meet every single qualification outlined. The OraSure family of companies encourages applications from all qualified candidates who represent the full diversity of the communities in which we operate. This includes, but is not limited to people with disabilities, candidates from Indigenous communities, candidates from the Black, LGBTQ2S+, or racialized communities. What we have to offer: - Highly competitive Health, Dental and Vision Coverage for you, your spouse and your dependents - Disability and Life Insurance Benefits - RRSP plan with company-matching contributions - Generous paid time-off, including vacation days, sick days, additional company wide paid days offand personal days - Maternity Leave and Parental Leave Coverage - Adoption benefit for parents adopting a child - Employee Referral Program\xe2\x80\x93 you may be eligible for a cash bonus if your referrals are hired - Employee Assistance Program - Employee Service Recognition - Annual Fitness Reimbursement - Job-related Training Programs - Ability to participate in Teams, Committees, Events and Clubs - Depending on the role you may be eligible to work in a hybrid environment or fully remotely - Free Onsite Parking Culture, People & Community The OraSure family of companies recognizes that the long-term health of our business is directly connected to the health of the planet, local communities and OraSure employees. As such, we have committees designed to address this, including: - LIVE IT Committee \xe2\x80\x93 committed to creating an environment that embodies our values - Diversity, Equity & Inclusion Council hosts various events across all company locations such as monthly book club and a mentorship program - Wellness Committee empowers colleagues to make critical decisions to improve and protect health - Sustainability Committee aims to minimize impact on the environment - Social Committee who organize and run events for both remote and onsite employees, to create connection and community At DNA Genotek, we have a clear vision; cultivate an environment of equal employment opportunity where we do not tolerate discrimination or allow the harassment of employees or applicants on the basis of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, and record of offences (in employment), or any other characteristic protected by law with regard to any employment practices. The OraSure family of companies aims to create and foster workplaces that reflects and contributes to the global communities in which we do business and the customers and partners we serve. This includes all communities impacted by our corporate presence. As part of this commitment, OraSure and its subsidiaries will ensure employees and applicants are provided reasonable accommodation per request. If you require disability-related accommodation during the recruitment process, please contact our HR team. The OraSure family of companies will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant\'s individual accessibility needs. Job Type: Full-time Pay: $34,806.82-$92,011.48 per year Benefits:

• RRSP match

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Ottawa, ON: reliably commute or plan to relocate before starting work (required)