Job Description

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We are Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.


Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Be your best at Canada Life.

We are looking for a Client Relationship Consultant

The Client Relationship Manager role focuses on developing strong relationships through proactive, in person servicing of group retirement plan customers located within a geographical region. This role is primarily aligned to our largest and most complex clients, participating in finalist presentations and working closely with a team to implement new sales. The ability to work independently and collaboratively towards strengthening client relationships is the key to success in this role. By focusing on the needs of our customers and building their trust you will grow our group retirement business through the retention of customer assets, increasing plan membership and contributions as well as transfer new assets from other financial institutions. This full-time opportunity is a great way to build on your group retirement and customer service expertise as part of a team dedicated to improving the physical, mental and financial well-being of Canadians.

What you will do

• Creating and executing an annual service plan to proactively service a defined block of customers
• Developing customized project plans for new case implementations
• Responding to general and technical questions regarding plan operation and legislation from plan administrators, advisors and consultants pertaining to all types of group retirement products including; RRSP, DPSP, RPP, IPP and RRIF.
• Developing and delivering presentations for use with group customers and plan members
• Working closely with the Communication & Education Manager to ensure appropriate educational sessions and communications are provided to customers
• Identifying customer needs and growth opportunities and providing appropriate products and solutions
• Introducing new product and service enhancements

• Highly adaptable, driven to be your best, and proven initiative.
• A career progression that demonstrates a strong understanding of group retirement customers, products and processes along with success in servicing a large customer base
• Post-secondary education in a related field demonstrating knowledge and understanding of business principles
• Minimum 5 years’ experience in the financial services industry
• Ability to communicate effectively (verbally and in writing) demonstrating a polished, professional manner and ability to listen, negotiate and collaborate
• Proficiency with MS Office programs (Word, Excel & PowerPoint)
• Organizational talent showing skill in self-management, prioritization and success meeting tight deadlines
• Analytical aptitude with strong capacity to make decisions and be innovative in problem solving
• Strong presentation skills
• Demonstrated ability to build strong relationships with Clients and Advisors
• RPA Designation (CEBS Program)
• Ability to work closely with the sales team and the finalist sales presentations
• Comfort working independently and as part of a larger team
• Valid driver’s license and vehicle are necessary due to the travel requirements