Job Description

Work with Us!

Optiom stands as the trusted leader for replacement insurance across Canada. Because we genuinely care about you and what matters most, our sole focus is keeping you whole when the unexpected happens. Driven by this genuine care, we redefine expectations by delivering the improbable when you need us most.

Job Title

Client Relations Specialist



What is the opportunity?

We are looking for candidates to grow our client care team in Calgary, AB, or Langley, BC. As a Client Relations Specialist, you will play a key role in driving business growth by engaging with policyholders through outbound calls. This role focuses on sales and relationship-building, where you will present tailored solutions, issue new policies, and close sales to achieve both personal and team targets. In addition, you will provide support to our partners by addressing inquiries and ensuring an exceptional customer experience.

What will you do?

Conduct high-volume outbound calls to policyholders. Consistently meet or exceed established sales and revenue growth targets through proactive outreach and effective client engagement. Clearly educate clients on the product value and coverage options, overcoming objections and guiding clients to confident, informed purchasing decisions. Foster a positive customer experience to support long-term trust and retention. Issue new policies accurately and efficiently, ensuring compliance with regulations and internal procedures. Manage timely follow-ups to maximize conversation opportunities and ensure clients receive timely responses to their inquiries. Maintain accurate and organized records of client interactions, call activity, and sales progress reporting purposes. Provide timely and professional communication with our partners and policyholders via email and phone calls. Build rapport and maintain positive relationships with our partners and policyholders through effective and empathetic communication. Support brokers in quoting and binding insurance policies by answering eligibility and coverage-related questions. Assist with troubleshooting policy discrepancies and special broker requests. Competently answer inquiries from our partners relating to their earnings. Utilize retention strategies to strengthen existing customer relationships. Complete a variety of administrative tasks relating to policy maintenance and collaborate with other departments to provide a premium experience for both our policyholders and partners.
What do you need to succeed?

Level 1 General License is an asset. Must be willing to obtain a General Level 1 Insurance License. Minimum 2 years sales experience. Insurance experience an asset. Proficient in both written and verbal communication in English. Proficient in both written and verbal communication in Mandarin, Punjabi, or French is an asset but not required. Demonstrated success in outbound calling, objection handling, closing sales, and consistently achieving sales targets. Skilled in problem-solving, conflict resolution, and navigating difficult conversations with professionalism, empathy, and patience. Highly organized and detail-oriented, with the ability to multi-task effectively in a fast-paced environment. Proficient with Microsoft Office Suite, including strong working knowledge of Excel for data entry, tracking and reporting. Open to working evenings and weekends.
Job Summary

City:

Calgary, AB or Langley, BC

Work hours/week:

37.5 hours

Employment Type:

Permanent Full-Time

Department:

Client Care

Posted Date:

2025-10-07

Application Deadline:

2025-10-21

Inclusion and Equal Opportunity Employment

At Optiom, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their authentic selves to work. We also strive to provide an accessible candidate experience for prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Working Conditions

Environment: Hybrid model - 3 days in-office & 2 days remote per week.

Job Types: Full-time, Permanent

Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care Life insurance On-site gym Vision care Wellness program Work from home
Work Location: Hybrid remote in Calgary, AB T2P 1H5