Job Description

We're looking for an experienced project and relationship manager to be a leader in our services department. You'll be the go-to person to empower others, elevate the client experience, and grow into a trusted leader across the business. We've experienced rapid growth in recent years, and we're excited to find a new team member to help us scale and amplify our impact. If you're dependable, collaborative, and excited to shape a high?performing organization, we'd love to hear from you.

Company Overview:

We're operating in a world that's hungry for more energy, stronger supply chains, and essential raw materials, yet moving large resource projects forward sustainably has never been more complex.

At NetBenefit Software, we simplify that complexity. Our software platform gives mining, energy, and infrastructure companies the tools they need to track socioeconomic impacts, manage stakeholder engagement, and deliver real community benefits - in a fair, measured way.

Position Overview:

As our Client Partner, you'll lead the onboarding and delivery of our platform for new and existing clients, driving successful outcomes through clear planning, strong relationships, and continuous improvement.

Your core focus areas will include:

Serve as the primary point of contact for your assigned clients, building trust and ensuring seamless communication.

Lead client software implementation projects from kickoff through go-live, managing scope, timeline, and deliverables.

Align with clients on business objectives and spot opportunities to expand or grow accounts.

Partner with internal teams to gain deep expertise in NetBenefit's product and translate that into client success.

Relay client insights and feedback to our product and development department teams to drive continuous improvement and innovation.

Skills & Qualifications

?3+ years in client?facing roles with hands?on project management experience, preferably in tech or SaaS.

Excellent communication skills with ability to collaborate, adapt quickly, and build rapport with clients.

Detail?oriented and accountable, with a proven ability to juggle multiple projects without sacrificing quality.

Educational background in Business, Project Management, Communications, or a related field is a plus--but real?world client?facing experience matters most.

Industry experience in resource development, stakeholder engagement, socioeconomic impact is a plus.

Experience mentoring or managing people is a plus.

Success Metrics:

On-time, well-managed platform implementations and delivery.

Positive feedback from clients and teammates on communication, leadership, and follow-through.

Meet or exceed goals for account growth, retention, and user adoption.

Compensation:

OTE: $85,000 - $110,000+ (This includes base salary plus performance bonus tied to project delivery and company growth)

Unlimited Vacation

Flexible Work Schedule

Company Benefits Plan

RRSP Match (beginning Jan 2026)

Why Join Us?

Fast?track your career by gaining experience at 2 - 5x compared to an average workplace

Build a robust tech foundation with hands?on exposure across Services, Product, and Client Success

Thrive in a collaborative, high?growth environment where your ideas directly shape our direction

Enjoy a flexible work schedule that empowers you to get things done and maintain your balance

Looking forward to hearing for you!

Job Types: Full-time, Permanent

Pay: $85,000.00-$120,000.00 per year

Additional pay:

Bonus pay Commission pay Retention bonus
Benefits:

Casual dress Company events Dental care Extended health care Flexible schedule Life insurance On-site parking Paid time off Profit sharing RRSP match Vision care
Schedule:

Monday to Friday
Experience:

client-facing service: 3 years (required) software: 3 years (preferred)
Location:

St. John's, NL (required)
Willingness to travel:

25% (required)
Work Location: In person

Expected start date: 2025-09-08