Job Description

Job Title:

Account Representative

Type:

Full-time, 40 hours per week

Pay Range:

$50,000-$65,000 per year (salary)

EPI Fire Protection Inc. is seeking a dedicated Account Representative to manage a diverse set of small, medium and large client portfolios. You will join a team of Account Representatives, each handling their own portfolios, and report directly to the Client Services Manager.

This position is M-F, 8:00AM - 4:30PM. This is an in-house position at our head offices at 675 Garyray Dr, Toronto, ON.

Job Functions

Be the singular point of contact for a portfolio of clients Answer all their calls, emails, respond to their requests - ensure they are taken care of Record important scope-of-work information on job tickets Schedule and Dispatch Fire Alarm and Sprinkler technicians for Inspections, Repairs and Service Calls Pre-arrange visits with various customer personnel (site staff, property managers, contract managers, etc.) to ensure jobs go smoothly Obtain quotes, order and schedule necessary subcontractors and equipment to complete jobs. Create job tickets Send estimates to clients (estimates to be completed by our in-house Estimating team) Follow-up with clients to get estimates approved Convert approved estimates into job tickets Update job tickets to reflect changes (extra hours spent, extra materials used, reduce materials not used, etc.) Review jobs that you've scheduled after technicians attend and either schedule another visit, escalate to your manager, or close the job and send to Billing Update internal workflow-tracking databases Liaise with Field Supervisors to ensure inspection and service reports are submitted on time and contain the necessary amount and quality of information
Qualifications

Have an excellent Client Experience mindset Ability to work independently and collaboratively Strong computer navigation skills - must be able to understand and navigate various softwares quickly Time management and organization skills Strong Attention to detail Ability to multitask STRONG ASSET: Experience in the Fire Protection Industry ASSET: Experience in any field services industry that requires regulatory inspections and repair of any deficiencies found, such as: Elevator/Escalator Industry Boilers, Pressure Vessels & Piping Rail Transportation Industry Aviation (MRO) Chemical and Process Industry
Job Types: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

Benefits:

Casual dress Company events Dental care Extended health care On-site parking Paid time off Vision care
Work Location: In person