Job Description

Markham, CA-ON
Position Type
Full time


Requisition ID
30816


Level of Education
Years of Experience

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

About the Role:

The Team Leader is responsible for supporting departmental activities within a specific facility. In collaboration with the Supervisor and/or Manager, the Team Leader oversees daily department production activity, facilitates workflow, and provides guidance to staff. Additionally, the Team Leader plays a key role in training, assisting, and monitoring staff to ensure operational efficiency and adherence to company policies and procedures.

Essential Job Responsibilities:

Inform, implement, and communicate all departmental and company policies and procedures to ensure compliance and consistency. Under the direction of the Manager, communicate directly with clients and/or client personnel on the status of requests, disposition of inquiries, and other relevant matters. Ensure regular inventory audits are performed, escalating any non-reconciled discrepancies to the direct Manager for resolution. Ensure appropriate production level documentation is completed for all production staff, and complete production and quality assurance reports as required. Train new staff as needed and provide ongoing coaching and counseling to staff with the assistance of the Manager. Delegate and direct daily workflow needs to employees, monitoring performance and attendance, and submitting appropriate documentation to the Manager for disciplinary and performance review purposes. Receipt, retrieval, and delivery of all requested files and/or containers per client request and within established Service Level Agreements (SLAs). Assure that safety protocols are followed at all times, escalate any issues directly to Management, and perform daily inspections of facilities to ensure cleanliness, organization, and adherence to safety standards. Inspect all entry points for breaches or potential breaches to building security, escalating any concerns immediately to Management. Monthly Billing and Invoice processing. Monthly Metrics and Reports.

Qualifications:

High School Diploma or equivalent. Previous leadership experience required. 1-3 years of production and/or clerical experience required. Proficiency in Microsoft Office applications. Strong communication skills, both written and verbal. Proficient analytical, decision-making, and problem-solving skills. Excellent interpersonal and relationship-building skills. Strong prioritizing and time management skills.

Disclaimer:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.