Job Description

The Opportunity
Our client is looking for a Client Experience Leader to support and guide their Commercial and Personal Lines servicing teams. In this leadership role, you'll be responsible for developing team members, ensuring workflow consistency, and driving operational performance. You'll also champion system optimization, data quality, and contribute directly to complex client solutions when needed. This is an opportunity to lead a strong service team in a well-established brokerage environment.
The Employer
Our client is a respected insurance brokerage known for its high-touch client service and commitment to operational excellence. With a collaborative internal culture and a track record of strong industry relationships, this brokerage is focused on continuous improvement, professional development, and client retention.
About You
You're a proactive leader with a strong foundation in both Commercial and Personal Lines insurance. You excel in coaching teams, streamlining workflows, and supporting technology-driven service delivery. You're skilled at collaborating across departments and can step into client-facing situations when needed to ensure a seamless experience.
Necessary Qualifications Include
7+ years of experience in a brokerage setting (Commercial and/or Personal Lines)
Level 2 General Insurance License (Level 3 is an asset)
Proven team leadership or mentorship experience
Strong technical knowledge of commercial placements and personal lines markets
Proficiency in brokerage management systems (e.g., Applied Epic)
CAIB, CIP, or equivalent designations are considered assets
Excellent communication, coaching, and problem-solving abilities
What's in It for You
Competitive salary in the range
Collaborative and supportive team culture
Hybrid work arrangement for improved work-life balance
Opportunity to lead a well-established team and influence process improvements
A role that balances internal leadership with occasional client engagement
About Us
DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms, and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well-positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach key influencers and passive candidates nationally.
Interested candidates, please contact Kim Ehman at 587-885-1849 or forward your resume in confidence to

Skills Required