Job Description

Harrison Healthcare represents the next generation of primary healthcare delivery. We optimize the health and wellness of our clients by incorporating the latest scientific developments in evidence-based medicine into highly personalized care plans. Equally important, our collaborative team of professionals is driven by the values of innovation, excellence, and genuine compassion. We strive to care for every person as if they were family. We are looking for a Client Experience Coordinator in Vancouver who values the professional satisfaction of delivering thoughtful, compassionate careto the highest standards. Reporting to the Client Experience Manager, the Client Experience Coordinator is responsible for ensuring a seamless client onboarding experience. They organize and process enrolment into our clinic, conduct orientation calls, welcome clients and answer any questions they may have. The Client Experience Coordinator provides a high-end concierge level service, connecting with clients in-person, by email or phone. If you are excited about delivering a personalized level of service to our clients and team, and share our values, we would love to hear from you. Responsibilities:

• Manage the full-cycle client enrolment process, including issuing service agreements, Release for Medical Records and contacting previous physician offices and clinics as necessary.
• Conduct client orientation calls providing information on our programs and services.
• Manage client requests and answer questions to ensure all inquiries are met.
• Develop and maintain strong client relationships, representing our high client service standards and values in every interaction.

What you bring:

• Ability to provide an outstanding customer service experience to all clients.
• Highly organized, results oriented and a strong attention to detail.
• A customer service-oriented background
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Strong communication skills, verbal and written.
• A passion for providing personalized and compassionate service to clients.

Why work at Harrison:

• A competitive compensation package.
• A comprehensive health and dental benefits package.
• RRSP contribution and employer matching.
• Health spending and wellness account.
• Investment in professional development and learning.
• Flexible work arrangements.
• A vibrant culture that supports the wellbeing of their employees.

Job Type: Full-time Salary: From $20.00 per hour Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• office administration and data entry: 1 year (required)

Work Location: In person