Job Description

JOB DESCRIPTION

JOB CLASSIFICATION:

Client Engagement Support

PROGRAM/DEPARTMENT:

Newcomer Services

COMPANY:

Skills for Change

LOCATION:

791 St. Clair Avenue West, Toronto, ON

CONTRACT TYPE:

Indefinite (Union)

HOURS:

35 hours per week (Monday-Friday with occasional evening and/or weekend hours)

PAY RATE:

$20.57 per hour

REPORTS TO:

Senior Manager, Newcomer Services

START DATE:

15th September 2025

GENERAL ACCOUNTABILITY:

With 42 years of operations, Skills for Change is a highly respected non-profit charity with a province wide reputation for pioneering



programs that respond to shifting immigration and workplace trends and lead to employment. We offer a range of accelerated programs



including mentoring, employment, settlement, language training together with specialized programs for skilled trades, women, and youth.



We have 5 locations across the GTA and serve 16,000 clients annually.

PROGRAM NATURE AND SCOPE:

Skills for Change Newcomer Services offers a range of resources, supports and service components to respond to the needs of



newcomers, and to help individuals on a path to settlement and employment. To provide a positive first impression to clients and visitors,



conduct administration duties as well as providing quality service by assisting clients, providing resource support and referrals where



needed.

THE IDEAL CANDIDATE:

Sensitive to and understand issues and barriers to employment faced by vulnerable populations such as immigrants, refugees, youth, and



persons with disabilities.



Has strong interpersonal, teamwork and customer service skills with the ability to handle multiple tasks at once. Knowledgeable of and familiar with community resources and referral services.

THE IDEAL CANDIDATE:

Sensitive to and understand issues and barriers to employment faced by vulnerable populations such as immigrants, refugees,

youth, and persons with disabilities.



Has strong interpersonal, teamwork and customer service skills with the ability to handle multiple tasks at once. Knowledgeable of and familiar with community resources and referral services. Proficient in MS Office applications and has experience with various social media platforms. Possess excellent verbal and written communication skills (ability to communicate in other languages would be an asset) Demonstrates initiative, energy and persistence to complete tasks as well as excellent time management skills.

Resourcefulness and problem-solving capabilities



Has a positive attitude to change and welcomes opportunities to learn continuously.

DUTIES AND RESPONSIBILITIES:

Greet and welcome clients, visitors and guests at the reception desk in person and over the phone. Screen and direct calls to appropriate staff members and SfC departments; take messages and convey to the appropriate staff

members, volunteers or placement students.



Refer clients to appropriate internal/external programs and services after checking eligibility, initial language level and

settlement/employment needs.



Schedule appointments for new clients for registration and intake. Place reminder calls for clients registered for appointments and workshops; reschedule appointments when staff are absent. Assist clients with the online registration as well as encourage clients who may not be eligible for services to participate in our

workshops and to use the resource centre.



Track type of referrals from all new clients that contact us via emails and phone. Maintain the daily client sign-in sheets and track client flow. Monitor agency program bulletin boards and keep them up-to-date. Create events/workshop registrations for all workshops through Eventbrite and send marketing notice of these new events

including the Eventbrite links.



Create the monthly event calendar for office. Update, print and maintain agency flyers and information at the front desk and resource centre. Research and update existing community resources on a regular basis Assist clients in the resource centre with computer assistance and general inquiries. Support the coordination and logistics of planning and delivering onsite job fairs and other events. Participate in community outreach to promote SfC programs and services including attending various stakeholders networking

sessions and special events.



Create client files and assist with file management and maintenance to ensure quality control measures as well as data collection

constancy and integrity, and security.



Compile our customer service feedback from our individual and workshop clients and submit to the supervisor for analysis. Liaise with the technical staff for the maintenance of leased office equipment like fax machine, photocopiers etc. Monitor quantity of supplies and office equipment and complete purchase order to be approved by the supervisor

Liaise with vendors and contractors to carry out service requests assigned through the ticketing system



Assist in organizing special events at SfC like AGM's, Conferences, media events, NPA, Alumni meetings, Celebrations,

fundraising activities and Staff activities.



Attend staff and team meetings as required. Perform other tasks as assigned by management.

QUALIFICATIONS, SKILLS, AND ATTRIBUTES:

Post-Secondary degree or diploma required in administration, customer service, community work and/or related field A minimum of 2 years of related experience required Experience operating telephone switchboard, multi-line phone system required Criminal reference check for vulnerable sector is required Excellent communication skills, fluent in other languages would be an asset Strong interpersonal, teamwork and customer service skills

Initiative, energy, and persistence in completing assignments



Adaptable with excellent problem-solving skills and a high level of resourcefulness Touch typing, data entry, proficiency working in Windows, Google, and MS office applications required Excellent organizational skills and ability to multitask effectively Knowledge of and familiarity with community resources Sensitivity to, and understanding of, issues of concern to the immigrants and refugees, youth, persons with a disability

As part of our commitment to diversity & inclusion racial justice and reconciliation, Skills for Change encourages applications from those



who identify as Black, Indigenous, LGBTQS+, Racialized and other under-represented communities. Skills for Change offers



accommodation for applicants with disabilities in each stage of the hiring process. If you are contacted regarding a job opportunity, please



advise if you require accommodation. This document is available in an alternate format on request. We thank all applicants for their interest



in this position however only those selected for an interview will be contacted