Job Description

Hamster is seeking a highly motivated and experienced Client Development Representative to join our team. Hamster is a trademark of Novexco Inc., the largest Canadian-owned office supply distributor.

The Client Development Representative (CDR) plays a key role in supporting our Corporate Account Manager in delivering exceptional customer service while driving sales growth across all office essentials categories, including stationary, furniture, technology, janitorial and breakroom supplies, educational, as well as printing and promotional products.

This position key responsibility is strengthening customer relationships, expanding account penetration, and ensuring profitable growth. Working under the guidance of the Director, Western Canada the CDR role helps maximize each customers spend potential and contributes to achieving corporate sales and service objectives.

Main Responsibilities

Support the Corporate Account Manager in managing and growing assigned corporate accounts within assigned territory. Provide proactive customer support to ensure high satisfaction and long-term account retention. Develop account penetration strategies that drive incremental revenue and margin. Assist in account prospecting and securing sales opportunities within the territory (approx. 60% of time). Build relationships with decision-makers and end-users across customer locations. Maintain accurate records in CRM (SAP), ensuring all account activities and prospects are updated regularly. Collaborate with internal teams to deliver product, pricing, and service solutions tailored to client needs. Meet or exceed company standards for productivity, sales performance, and customer engagement.

Qualifications

Post-secondary education in Business, Commerce, or related field; or equivalent work experience (

minimum 5 years in B2B corporate accounts or Outbound Customer Support role

). Proven experience selling into multiple levels of corporate accounts, including executive decision-makers, purchasing departments or individuals. Familiarity with contractual requirements, reporting, and account compliance. Knowledge of office products, furniture, technology, and janitorial/sanitation supplies preferred or considered an asset.

MUST have valid driver's license and ability to travel within territory.

Strong computer proficiency (Word, Excel, PowerPoint, CRM systems).

Skills & Attributes

Strong ability to learn and communicate company value propositions clearly and effectively. Excellent knowledge of the local marketplace and competitive landscape. Strong organizational and time-management skills; able to manage multiple priorities with minimal lead time. Analytical skills to interpret account data and develop sales strategies. Professional, personable, and assertive, with the ability to quickly build trust and respect. Exceptional communication, presentation, and interpersonal skills. Results-driven mindset with the ability to achieve sales and margin targets.
We offer competitive compensation packages including salary, commission, and benefits. This is a full-time position with opportunities for career advancement within our organization.

Job Types: Full-time, Permanent

Pay: From $60,000.00 per year

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off RRSP match Store discount Vision care Work from home
Application question(s):

Do you have the ability to travel within Edmonton territory?
Experience:

B2B corporate accounts or Outbound Customer Support role: 5 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person