Job Description

Req ID: 240332

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Client Delivery Executive (Hybrid) to join our team in Burnaby, British Columbia (CA-BC), Canada (CA).

Job Summary: With matrixed accountability to the Client Executive, the Client Delivery Executive (CDE) is responsible for the delivery of contracted services to Healthcare Clients located in British Columbia. Leading a team of over 600 professionals comprised of union and non-union staff as well as contracted workers and vendor partners, the CDE balances desired customer outcomes and satisfaction with contractual commitments and profitability.

This is a hybrid role (approximately 50% in the office and 50% remote).

:

• Manage matrixed technical teams at local NTT and customer sites, remotely within Canada, and offshore in support of contracted service commitments
• Oversee resource management, and professional development within the managed organization
• Monitor and evaluate individual performance of direct reports and provide feedback through coaching and the NTT DATA performance management process

• Achieve margin and revenue consistent with fiscal year Account Operating Plan targets, including driving margin improvement initiatives across the portfolio of services
• Prepare succession plan for own role and ensure that succession plans are in place for identified key roles within the organization
• Leverage broader NTT DATA organization capabilities and resources strategically
• Provide guidance to delivery leaders to set the proper alignment of service offerings
• Drive Service Excellence principles within the managed organization
• Drive various automation and account-linked profit improvement plan initiatives

• Interface with the customer organization at multiple levels, including hosting conversations with CXO-level executives
• Serve as chair of various combined NTT/Customer governance and working group committees
• Interface with the customer architecture and senior leadership teams on emerging technologies with relevance to their environment and contribute to their roadmap

• Present complex materials with sufficient information to satisfy customer demand for detail without confusing the underlying message

• Operational and strategic reviews to senior stakeholders within the customer organization

• Monitor delivery quality and client satisfaction through direct interaction and relationships of key stakeholders
• Ensure client satisfaction improvement plans exist and are driven to increase client satisfaction, when necessary
• Act as a strategic advisor to the NTT Provider, Canada Health and Government executive leadership team

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients\' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

NTT Data