Job Description

About Us

Advance Therapy is a leading provider of ABA and autism services, supporting families across Canada and internationally. With a team of Board Certified Behavior Analysts (BCBAs), therapists, and support staff, we are committed to high-quality, compassionate care for children with autism and related developmental needs.

We are currently seeking a

Client Coordinator based in Canada

who is experienced, proactive, and dedicated to managing client relations, coordinating communications, and representing our international services with professionalism and empathy.

Key Responsibilities

Handle inbound leads through email, forms, and calls; initiate outbound calls to prospective clients Provide accurate and compassionate information about our ABA therapy services across different regions Maintain consistent communication with clinical supervisors in Canada Organize and manage caseload assignments, follow-ups, and ongoing support for client families Track communication logs, manage internal coordination tools, and update CRM or lead tracking systems Assist families with onboarding, documentation, and service clarification Ensure culturally responsive communication with multilingual families (multilingual ability is an asset)

Required Skills and Qualifications

Minimum 2 years of experience

in client service, case coordination, or administrative roles in healthcare, education, or therapy settings Strong understanding of

autism, ABA therapy

, or related developmental and behavioral health services

Excellent verbal and written English communication skills

; must be capable of representing an international brand Multilingual abilities are a strong asset (e.g., Hindi, Punjabi, Tamil, Gujarati, Urdu, Bengali) Demonstrated organizational skills and ability to manage a high volume of cases and follow-ups Familiarity with tools such as Google Workspace, CRMs, and video conferencing platforms Professional demeanor, strong work ethic, and ability to work independently in a remote setup

Why Join Us?

Be part of a fast-growing international therapy company making real impact Work in a culturally inclusive, family-first, and collaborative environment Receive opportunities for career advancement and specialized training Represent a trusted brand committed to excellence and community service
Job Types: Full-time, Part-time

Pay: $17.00-$24.00 per hour

Expected hours: 10 - 40 per week

Benefits:

Casual dress Commuter benefits Flexible schedule Work from home
Work Location: Remote