Job Description

Why work with us:

The Family Centre is looking for a Client Care Support professional who is passionate about providing exceptional customer service, enjoys administrative tasks, and demonstrates strong organizational and collaborative skills. We are focused on providing Trauma-Informed Care to both our communities and staff teams, and provide services based on research and evidence-based practices. We encourage employees to bring their authentic selves to work in our diverse and inclusive environment. The organization is committed to Indigenous ceremony and practice and welcomes knowledge of ceremony and lived experience. Our culture is focused on providing a safe and supportive workplace, including paid training, excellent benefits, a wellness program, and much more.

What you will be doing:

As a Client Care Support, you will support administrative functions, such as reception, data entry, reporting, and small projects. You will be responsible for maintaining a welcoming reception area for agency clients and visitors, representing The Family Centre in a professional manner, and applying a trauma-informed lens to your administrative practice. You will be an integral member of the Client Care Team in completing tasks, sharing responsibilities, being supportive, and contributing to the learning of others.

Greet and support clients and visitors to The Family Centre (in person and by phone) Answer calls, handle general inquiries, address client inquiries, and maintain records of clients Manage reception and administration email accounts by monitoring, responding to, and following up on incoming emails Perform administrative duties such as processing client intakes, file closures, critical incident reports, third-party disclosures, creating and maintaining forms, and compiling reports Ensure office areas are well-stocked with appropriate supplies Assist in opening and/or closing the agency as needed

What you will bring to the role:

2 years of postsecondary education is preferred Minimum of 1-year experience in an administrative or customer service role Able to work in a shared space and shared role Computer literacy and the ability to multitask with a range of electronic system Proficient oral and written communication skills Demonstrated expertise in at least two of the following areas - advanced proficiency in Microsoft Word, intermediate Adobe Creative Suite skills, and general competency in PowerPoint Ability to work a flexible schedule, including some evenings and Saturdays

Background Check Process & Requirements:

As a part of the selection process, The Family Centre will conduct reference checks with your most recent employers.

Police Information Check (completed within the last 6 months) Child Intervention Records Check (completed within the last 6 months) Suicide Intervention Training, required within 3 months of start date Certification in First Aid and Level C CPR within the first 3 months of employment

What you can expect:

Training - comprehensive onboarding/orientation process which includes service specific, leading-edge training, and agency-wide core training

Feedback- a strong reflective supervision model that provides regular formal and informal opportunities for feedback

Performance Coaching - formal and informal coaching regarding the development of personal and professional growth and development

Reasonable Accommodation - The Family Centre will provide reasonable accommodation when requested by a qualified applicant or employee

Compensation

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Our comprehensive compensation package offered to employees reflects a strong commitment to employee wellbeing and is competitive within the marketplace.

$43,288 to $55,511 annually 36.5 hour work week Fully paid employee group benefits plan Health Spending Account 3 weeks' vacation RRSP matching Ongoing paid training Paid sick time (up to 8 days per year) Agency-wide social events First People's Circle and People of Colour, and LGBTQIA2S+ Employee Resource Groups

Closing Date: August 14, 2025

The Family Centre thanks all applicants in advance. Only those candidates selected for an interview will be contacted.


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