Job Description

Job Overview

We are seeking a motivated and customer-oriented Client Care Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing ongoing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in delivering solutions that enhance customer satisfaction. If you possess strong phone etiquette and a passion for helping others, we encourage you to apply.

Duties

- Handle inbound and outbound calls with professionalism and courtesy.

- Provide accurate information regarding products and services to customers.

-Coordinate the shipping of products to clients

- Assist customers with inquiries, complaints, and requests in a timely manner.

- Maintain detailed records of customer interactions through data entry.

- Analyze customer feedback to identify areas for improvement in service delivery.

- Collaborate with team members to achieve departmental goals and enhance overall customer experience.

- Communicate clearly in English.

Experience

- Previous experience in customer service or sales is preferred but not mandatory.

- Strong phone etiquette and communication skills are essential for success in this role.

- Bilingual or multilingual abilities are an asset.

- Proficiency in data entry and familiarity with CRM software is desirable.

- A positive attitude, strong problem-solving skills, and the ability to perform well under pressure are essential attributes for this role. You will be expected to represent our organization with professionalism while promoting a premium client experience.

Join our team today and become an integral part of delivering outstanding service to our valued customers!

Job Type: Full-time

Pay: $18.00-$23.00 per hour

Expected hours: 37.50 per week

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off Tuition reimbursement
Location:

Vancouver, BC V6H 3X9 (preferred)
Work Location: In person