Job Description

Do you love talking pets, enjoy making meaningful recommendations, and thrive in a fast-paced, detail-heavy role?

Tailz is on the hunt for a dynamic Client Care Specialist who's equal parts people-person and process wizard. If you're confident at the front desk, skilled with digital tools, and ready to help pet parents find exactly what their furry friends need--this role was made for you.

What You'll Be Doing:

As the first impression of Tailz, you'll ensure every client interaction is professional, personalized, and sales-savvy.
Your day will include:

Greeting and checking in/out clients and their pets with confidence and care Managing bookings, client communications, and service records through our digital reservation system Responding promptly to phone calls and emails, resolving concerns with professionalism Actively recommending and upselling services and add-ons that align with each pet's needs Promoting upcoming events, seasonal offerings, and specialty programs Ensuring smooth daily operations and upholding front desk policies and procedures

You're a Great Fit If You Have:

2-5 years in customer service, sales, administration, or hospitality Comfort and confidence in using computer systems, managing digital files, and processing payments Strong knowledge of Google Docs and a willingness to learn new software quickly Exceptional written and verbal communication skills A calm, friendly, and professional demeanor--even on your busiest days Precision and pride in your attention to detail, multitasking, and follow-through A love for animals and a desire to help pet parents feel at ease A collaborative mindset and a commitment to team success

Bonus Points For:

Previous work in a pet care, veterinary, grooming, or related setting Hands-on experience with booking software and point-of-sale systems Prior success in a sales or upselling-focused position Post-secondary education or relevant certifications

Why Join Tailz?

Tailz isn't just a doggy daycare--we're a hub for pet lovers who take pride in top-tier care and communication. As part of our team, you'll be surrounded by passionate, friendly professionals who believe in doing things right and supporting each other while doing it. You'll play a vital role in shaping the client experience from the first "hello" to the final tail wag.

Schedule & Availability:

Full-time or part-time positions available Flexibility to work weekends and occasional holidays is required

How to Apply:

Ready to be the voice and face of Tailz?
Please submit:

Your

resume

A

brief cover letter

that includes: Why this role is a great fit for you What makes you a strong addition to the Tailz team One fun fact about you, your pet, or your experience with animals
We're hiring

immediately

, and only complete applications with both a resume and cover letter will be considered.

Job Type: Part-time

Pay: $15.75-$16.75 per hour

Benefits:

Store discount
Application question(s):

Please describe your understanding of Positive Reinforcement and its use as it relates to dog handling. Describe how your previous experience will be used to enhance the our clients' experience. Describe your experience in high paced environments.
Work Location: In person