Job Description

Ritson Veterinary Clinic is seeking a compassionate and experienced

Veterinary Client Care Representative/Receptionist

to join our dedicated team. If you're passionate about animals and thrive in a fast-paced, collaborative environment, we want to hear from you!

The Ideal Candidate Will Be:

Experienced in the veterinary field (preferred), with a strong understanding of client and patient services. Personable, empathetic, and client-focused with a desire to build lasting relationships with both clients and team. Detail-oriented with exceptional organizational and time management skills. A strong communicator, both verbal and written. Proficient with computers and comfortable navigating veterinary software. Adaptable, accountable, and eager to learn and grow. Flexible availability to work various shifts within our operating hours: Monday-Friday, 7:30 am - 7:00 pm, and Saturdays, 7:45 am - 2:00 pm.

Experience Required:

1+ year of customer service experience (veterinary clinic experience preferred).

Job Responsibilities:

Deliver gold-standard service to clients and their pets. Respond to phone calls, emails, and client inquiries with professionalism. Schedule appointments, triage patients, and process medication refills. Manage check-in/out procedures, financial transactions, and end-of-day reports. Maintain accurate client records in a paperless system. Ensure a clean, welcoming reception and waiting area. Assist with dispensing medications and follow clinic protocols during emergencies.

Job Details:

Type:

Full-time, Permanent

Hours:

Average 30-35 hours/week

Shifts:

Various shifts ranging from 5-12 hrs, with mostly afternoon/evenings; Saturdays required (every other)

About Us:

Ritson Veterinary Clinic has proudly served our community for 30 years. We're committed to delivering exceptional veterinary care while fostering a supportive, friendly team environment.

What We Offer:

Competitive pay: $18-$21/hour Comprehensive benefits (medical, dental, vision) for full-time staff RRSP matching program Paid time off and employee assistance program Discounted pet care and supplies Learning and growth opportunities through our Learning Hub On-site parking

How to Apply:

Please send your resume and cover letter to the attention of Practice Manager,

Cherie Barlow

, at careers@ritsonveterinaryclinic.ca.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $18.00-$21.00 per hour

Expected hours: 30 - 35 per week

Benefits:

Dental care Discounted or free food Employee assistance program Extended health care On-site parking Paid time off RRSP match Store discount Vision care
Work Location: In person