Job Description

Client Care Representative - Petworks Veterinary Hospital

Dartmouth, Nova Scotia, Canada

You were made to care for people and their pets -- we take care of the rest.

Join Our Team: Thrive as a Client Care Representative at Petworks!

Are you a warm, organized, and enthusiastic individual who loves building connections with people and their pets? Petworks Veterinary Hospital is seeking a friendly and professional Client Care Representative (CCR) to be the welcoming face and voice of our bustling practice in beautiful Dartmouth, Nova Scotia -- where collaboration, compassion, and professional development come together.

What We Offer

Work-Life Balance:

Flexible Monday-Friday schedule (no weekends!) and a supportive environment that values your time outside of work

Competitive Compensation:

Starting at $17/hr or competitive salary, with regular performance reviews.

Professional Growth:

Continuing education allowance and access to exclusive webinars and CE events

Health & Wellness:

Comprehensive health and dental benefits, excellent EAP, and RRSP matching to plan for your future

Team Culture:

Regular team-building activities, a friendly and supportive atmosphere, and mentorship from experienced colleagues

Perks:

Annual uniform allowance, generous medical and pet supply discounts, and opportunities to advance into leadership roles

Community Connection:

Be part of our Oscar Fund initiatives, giving back to pets in need across our community

About the Role

As a Client Care Representative at Petworks, you'll:

Greet clients and their pets with warmth and professionalism Answer phones, respond to emails, and schedule appointments efficiently Process payments, maintain accurate client and patient records, and manage daily transactions Support the veterinary team by coordinating patient flow and ensuring smooth clinic operations Provide compassionate client support during difficult or emotional situations Help keep the reception area tidy, organized, and welcoming

What We're Looking For

1-2 years of experience in a customer service or administrative role Strong communication, multitasking, and organizational skills Comfort working in a fast-paced environment and managing competing priorities A positive attitude, empathy, and passion for supporting both people and pets Proficiency with computer systems and scheduling software

Why You'll Love Petworks

Petworks Veterinary Hospital isn't just a workplace -- it's a vibrant, collaborative team where every member is valued. Our clinic is a busy general and specialty animal hospital that offers a wide range of services and is known for our supportive environment, quality medicine, and focus on client relationships.
We celebrate wins, support each other through challenges, and are always ready to share a laugh. Whether you're a seasoned CCR or looking to start your career in veterinary medicine, you'll find a place to grow, learn, and thrive here.

About Us

Petworks Veterinary Hospital is part of the VetStrategy group of clinics. A career with VetStrategy is anything but ordinary. From Vancouver Island to Newfoundland, we offer opportunities across Canada to fuel your passion and support your growth.
There are jobs, and then there's us. This is your moment to do the kind of work you find meaningful -- challenge yourself, learn new skills, and surround yourself with peers who inspire you.

Ready to join our fun, supportive, and dynamic team? Apply today and take the next step in your career with Petworks!

Job Types: Full-time, Part-time, Permanent

Pay: From $17.00 per hour

Benefits:

Dental care Employee assistance program Extended health care Flexible schedule Paid time off RRSP match Store discount Vision care Wellness program
Work Location: In person