Job Description

Aqualitas Inc.

is an award-winning, EU-GMP and DEL certified, Canadian licensed producer of a wide range of medical cannabis products. As a wholly owned subsidiary of Wellford, Aqualitas is Clean Green Certified and committed to quality, sustainability, and balance.

Wellford

, headquartered in London, UK, is a medical cannabis company with established pharmaceutical distribution in the UK and Europe. The Aqualitas & Wellford combination creates a fully vertically integrated, global medical cannabis company from seed to patient.

CLIENT CARE REPRESENTATIVE

Aqualitas is currently looking for an energetic, compassionate, and focused Client Care Representative to join our team at our Brooklyn, NS facility.



You will work collaboratively to manage all incoming calls to our Client Care Centre and ensure they are answered in an accurate and professional manner in compliance with the company's standard operating procedures as regulated by Health Canada.

Work Performed

Customer Service- Answer incoming calls/emails/faxes from Clients, Veterans and Medical Professionals in a friendly and positive manner to ensure delivery of an exceptional customer service experience. This will include processing order requests and product returns, assisting in the registration process, and answering inquiries. Education- Provide callers with accurate information regarding Aqualitas' products, strains and related accessories. Documentation and Records- maintain accurate and complete client records and filing systems. Order Processing -Preparing, processing and packing all medical orders Secondary packaging of 2.0 products (oil, vapes, rosin, etc. into boxes, bags, adding labels)*
Inventory Management -organize and administer inventory of all medical products, requesting release checks with QA, initializing label printing.

Qualifications/Requirements

Minimum Grade 12 diploma 2+ years experience in a customer-focused or call centre environment Exceptional written and verbal communication skills (bilingual English-French is considered an asset) Front-line experience within a medical clinic or similar setting is considered a definite asset Ability to deal with difficult clients and be able to de-escalate situations on the phone Acute attention to detail and excellent documentation abilities Demonstrate good knowledge of cannabis products and medicinal benefits Exhibit sound judgment and a high level of confidentiality, discretion and professionalism at all times Be quick on your feet with dynamic problem-solving Good Organization skills Have a team-focused approach for optimal results Proficient in computer and software systems and applications (knowledge of customer service metrics and analytics is an asset)

Other details

Location: Brooklyn, Queens County, NS (Required)


Compensation: To be determined based on skills and experience


Status and Hours: Full-Time


Closing Date: 19th August 2025

S

uccessful applicants must provide satisfactory background and reference checks.



Aqualitas welcomes and encourages diversity. Should you require an accommodation in any aspect of our selection process, please let us know. We appreciate the interest of all candidates; however, we will only be contacting those that best fit our requirements. Resumes will be kept for consideration for six months.