Job Description

JOB POSTING - Client Care Navigator Program Worker (PW)

Hours:

Mon - Fri | Full-Time | 40 hrs/week

Location:

316 Spruce Street South, Timmins ON

Living Space is a low-barrier, non-profit emergency homelessness shelter offering 24/7 support for individuals experiencing or at risk of homelessness. Lived experiences, culture, and perspectives are essential to fostering a healthy shelter environment for both staff and community members on Treaty 9. Indigenous candidates are encouraged to apply.

Position Summary:

Under the direction of the Client Care Navigator Program Manager, the Client Care Navigator Program Worker (PW) provides front-line, person-centered services in a non-judgmental, compassionate and responsible manner. The PW engages clients proactively by identifying and removing roadblocks to housing, including legal, financial, and social issues. This position works alongside Team Leads, Volunteers, and Community Partners, advocating low-barrier access to internal and external programs.

Requirements:

Paid or unpaid experience working with marginalized individuals. Familiarity with local Indigenous communities and organizations. Ability to speak multiple languages; including Cree will be considered an asset. A Bachelor's Degree in Social Work or related field will be considered an asset. A combination of relevant education with experience in mental health and addictions, personal support worker(PSW), social service work and/or relevant work experience will be considered. Lived experience will be considered an asset. Proven ability to uphold professional/ethical boundaries and confidentiality. Demonstrated critical thinking skills including strong clinical judgement and conflict resolution skills. Any additional training certificates are considered an asset: Nonviolent Crisis Intervention, CPI(Crisis Prevention Institute De-Escalation Skills), ASIST(Applied Suicide Intervention Skills Training) Knowledge and understanding of the complex issues related to addictions, mental illness, poverty, and homelessness, as well as the impact of social/cultural/economic factors on the determinants of health will be considered an asset. Vulnerable Sector Criminal Records Check is required. Living Space has a Vaccination Policy that requires employees to take part in vaccination programs recommended by Public Health. A valid driver's license and access to a personal vehicle are considered assets for this position.

Core Competencies:

Experience working in a cross-cultural environment with a trauma-informed focus. Experience advocating for marginalized and complex clients. Strong understanding of legal issues affecting homeless populations, including local laws and resources related to financial support, legal-aid, and housing rights. Experienced Case Management through strong organizational and problem-solving skills. Demonstrated ability to work independently in community settings with minimal supervision. Demonstrated strong sense of initiative, personal accountability, and dependability.

Specific Duties:

Engage one-on-one with Clients and writing Case Notes, Incident Reports and Bulletins. Coordinate client access to legal-aid and justice services. Track and follow-up on cases to ensure timely assistance. This may include offering support during off-site visits to lawyer, court, banking, appointments, etc. Expand client supports by developing educational materials on legal rights and processes related to access to justice, housing, and other identified areas of client need. Maintaining awareness of your surroundings inside and outside the building, watching for high-tension situations by paying attention to body language, verbal cues. Ensure the safety of Living Space property by notifying Team Leads and Joint Health & Safety committee of any damages or safety concerns in a timely manner. Enforce site rules and policies following established Best Practices. Teamwork focused, assisting in workplace tasks at the discretion of Client Care Navigators Program Manager. Must be willing to attend paid site-specific training during days off to ensure compliance.

Applications must contain a cover letter and resume, and will be received in confidence by the Human Resources Department via jobs@livingspacehub.org

Disclaimer:

This job posting indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the incumbent. The incumbent may be asked to perform other duties as required.

An Equal Opportunity Employer

Living Space is committed to equitable recruitment practices and to achieving a diverse workforce and strongly encourages applications from historically marginalized and/or underserved/underrepresented communities, especially individuals who identify with diverse gender and sexual identities (including LGBTQ2+); women; Indigenous/Black/people of colour; people living with disability, HIV and/or other chronic/long-term health conditions; and people with lived experience of mental illness, substance use, trauma, and poverty.

Job Types: Full-time, Permanent

Pay: From $29.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Employee assistance program Extended health care Paid time off Vision care
Schedule:

Day shift Evening shift Monday to Friday
Work Location: In person

Application deadline: 2025-07-25