Job Description

Client Care Manager - Guelph/Waterloo Region

At Home Instead, we believe that care is personal. Every client, family member, and CAREGiver we serve becomes part of our extended family and we show up every day with heart, integrity, and a commitment to excellence. Our team culture is rooted in collaboration, compassion, and growth. We celebrate wins together, support each other through challenges, and never lose sight of why we're here: to make life better for seniors and their families.

We're looking for a

Client Care Manager

who shares our passion for people and thrives in a team that values trust, communication, and making a difference. This role blends relationship building, client care, and leadership with opportunities to grow the business and strengthen our presence in the community.

What You'll Do

Build meaningful connections with clients and families by listening to their needs, offering personalized care solutions, and following through on every promise. Reflect our

Guiding Principles

in every interaction always aiming to exceed the expectations of clients, families, and CAREGivers. Partner with our CAREGivers to ensure smooth introductions and ongoing support, reinforcing a culture of respect and teamwork. Conduct Care Consultations and Quality Assurance visits, making sure care plans evolve as clients' needs change. Develop strong, trust-based relationships with referral partners in the community (retirement homes, LTC, hospices, hospitals). Collaborate closely with your teammates and leadership, participating in weekly meetings and sharing feedback openly. Recognize and celebrate CAREGiver contributions, helping to create an environment where everyone feels valued and supported. Contribute to the growth of our Guelph/Waterloo office by approaching client care with a sales mindset seeking opportunities to expand services while always putting people first. Uphold the standards of our

Quality Management System

, ensuring that every detail from consultations to complaint resolution is handled with care and professionalism.

What We Value

A genuine passion for improving the lives of seniors and their families. Leadership that inspires trust and builds confidence. A growth mindset with the ability to balance compassion with business goals. Open, honest communication and a willingness to collaborate. Creativity in problem-solving and flexibility in a fast-paced, mission-driven environment.

What You Bring

Experience in healthcare, home care, senior services, hospitality, or a related industry. A proven track record in sales, business development, or client relationship management. Strong organizational and decision-making skills with the ability to manage multiple priorities. Excellent interpersonal skills and the ability to lead with empathy. A valid driver's license and reliable transportation (mileage reimbursed).

Role Details

Full-time: Monday-Friday, 8:30am-5:00pm (with some evenings or Saturdays for client needs). Reports to the General Manager. Opportunities for professional growth and to be part of a supportive, mission-driven team.

At Home Instead, it's more than a job it's a chance to be part of a culture where care and connection come first.

Job Type: Full-time

Pay: $50,000.00-$75,000.00 per year

Benefits:

Company events Dental care Extended health care On-site parking Paid time off RRSP match
Licence/Certification:

Registered Practical Nurse (preferred) Driving Licence (required)
Willingness to travel:

75% (preferred)
Work Location: In person